Jason Wan Email & Phone Number

Whittier, Ca, Us

Whittier, Ca, Us

Los Angeles, California, United States

-Engage with functional leaders to gain a deep understanding of intricate customer-specific enterprise requirements, and showcase innovative functionalities and impactful solutions.-Simplify complex concepts by analyzing code and converting technical discoveries into easy-to-understand language, enabling customers to grasp system workflows with enhanced clarity.-Oversee a range of cross-functional projects dedicated to enhancing processes, with a focus on optimizing clinician efficiency and satisfaction.-Managed a project to reduce the nursing documentation burden by overhauling the complex assessment, resulting in a system-wide reduction of over 1 million monthly clicks.-Facilitated a hospital system's comprehension of CMS Promoting Interoperability requirements through development and execution of a remediation plan within 1 month, resulting in earning an additional $300,000+ in payments.-Developed a digital iteration of a paper-based form that is mandatory for every inpatient transfer that automatically populates with patient data to reduce documentation errors and the need for clinician input.-Identify key performance metrics and generate reports to monitor clinician productivity within the system, leading to recommendations for adjustments that increase revenue and improve clinician and patient satisfaction.-Collaborate closely with customer analyst teams to promote knowledge acquisition and foster confidence in supporting their system.

Madison, Wisconsin Area

-Provided guidance to multiple healthcare organizations in post-sales operations to optimize their use of content management systems and electronic health records, resulting in improved patient outcomes and enhanced support for clinicians in delivering care.-Co-led the ICU and Telehealth team as the Technical Solutions representative.-Implemented the Talk ICU program to collect feedback on successful features and potential areas for improvement, and collaborated with the R&D team to translate customer requirements into new product features.-Created internal educational content to improve support processes and optimize implementation of the application.-Acted as the subject matter expert for all Epic staff to assist in investigating customer reported issues.-Developed a series of webinars that linked Epic specialists with customer analysts to offer practical guidance with the most complex areas of the software, as well as showcased and promoted newly launched features.-Reviewed reported issues for severity and impact as an incident manager.-Coordinated communication to customers to assist with prevention, detail options for workarounds, and provide updates on fix timelines.-Managed a team of 3 peers as a Team Lead to provide oversight and direction to enhance customer success.

St. Louis

-Created MATLAB scripts that conducted statistical analysis on functional imaging data to establish a correlation between impulsivity and juvenile offenders.

Bachelor Of Science (Bs), Chemical Engineering

Activities and Societies: Varsity Swimming Team

Chemical Engineering

I studied abroad in Istanbul through the Chemical Engineering program at Washington University in St. Louis for the Spring semester of 2013.