Sandra Maria Hernandez Bernal Email & Phone Number

Ciudad De México, México

Mexico City

Tech support agent, working on the frontline team, being the first point of contact of our customers, providing the assistance needed to solve any issues they might be facing with the software, the delivery channels integrated or the POS integrationsMy main tools are Deliverect’s Frontend, PlanHat, Slack, Chargebee, Intercom

Ciudad De México, México

User support chat agent through Intercom.Slack as the main platform to communicate with the rest of the team.Create and follow up with cases through emails and calls using Salesforce and Aircall.Fraud prevention and detection through Stripe and Forter.

Ciudad De México, México

Technical support agent for the Verizon Connect campaign at TTEC call center.Calls, email and chat agent using Salesforce platform to create and follow up with customer cases.Tech support and Tier 1 troubleshooting with GPS technology, accounting support and warm transfer to other departments.

Ciudad De México, Distrito Federal, México

Nuevo León, México

PSAV in house at Grand Fiesta Americana & Live Aqua hotel at Monterrey as an audiovisual services provider for diverse events.Carry out the logistics of the audiovisual at the events made at the Hotel, make the budgets, guide the client with the equipment election so they can have the best option at the event, take care of every detail at the event, such as coordinate, participate at the set up, lighting, video, audio, scenography, be sure the power is suitable for all the equipment of the show, operate the FOH, surogate equipment if there’s needed.Always be by the clients side to coordinate and be sure everything´s fine from the beginning to the end of the event,Billing and credit notes emission Make good relationships betwween the Hotel, the clients and PSAV, do administrative procedures, coordinate the technician schedules and their activities, produce sales and courtesies reports, every week and month for the Hotel and for PSAV. Supervise the staff and the inventory at the warehouse.

Monterrey Area, Mexico

- Dakota Studio BarDakota Bar presents live shows, where i worked as a Stage hand, microphonist, FOH operator and monitors operator, in addition I performed different tasks such as create Input Lists and Stage Plot, Backline setting and rider check, coordinate times and details with the talent for the show.-Audio Systems del NorteAt Audio Systems I worked as audio technician, on live shows as Deep Purple's Mexico Tour "The long Goodbye Tour", Warren Hill's Jazz Festival.- PSAVI worked as an audio technician at various corporate events.

Quintana Roo, México

Lighting and audio setting for the events all over the hotel. Management of the audio equipment that provides the ambience music to the hotel. Pool party and movie night setting. Setting and operation of weddings on exteriors, interiors and at the beach. I gave also support to my boss as a supervisor of the audiovisual department with the administrative labors.I was part of the staff of the show from the hotel's bar Palmera Lounge, as a stage hand and FOH operation, and also monitor operation.

Mexico D.F.

Audio Engineer in charge of Somnia Studios, independent recording studio, performing tasks like recording, edition, mixing, mastering, general organisation form the studio, administration, inventory, constant equipment maintenance and supervision of the rehearsal room.Live sound operator and check all the aspects of the equipment rental for events with independent bands.Logistics of musical events.

Mexico City Area, Mexico

Bilingual telephone agent in Telvista call center for T-mobile campaign

Mexico D.F.

As an assistant in this store I performed various tasks such as file, classify and give general support at the office with daily labours, I was also giving support at the cellar with the inventories, classifying and managing the social media.

Engineer, Audio Engineer

Bachelor, Bachelor'S Degree En Gastronomie