Sha Von Johnson Email & Phone Number

Douglasville, Georgia, United States

Assist the Scrum Master and Product owner to develop frameworks and applying the appropriate methodologies for each Sprint. Lead daily stand-ups, sprint planning and retrospective meetings. Assist with maintaining a prioritized list of tasks / user stories. Ensure the backlog workflow is seamless and provides high value to stakeholders. Encourage communication by identifying areas for improvement in retrospectives and implementing actionable solutions

•IT company that provides CCTV security for active construction sites nationwide. Manage the project budget, purchase orders, and invoices. Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across all stakeholders (internal and external). Identify, mitigate, escalate and communicate issues and risk. •Identify and present innovative solutions to improve cross-functional processes and operational efficiency. Act as a point of contact and communicate project status, plans and reports. Relay SOW, prints and any site-specific data to installation technicians. Develop project strategies to expedite installations with technicians on site. Train new hires on processes and procedures. Notable Achievements:• Successfully increased cameras operational percentage from 30% to 90% within a 3-month period. •Successfully increased efficiency for Operations teams while improving customer satisfaction. •Review existing processes, documentation needs, internal controls, interdependencies, and integration weaknesses to identify opportunities for standardization, improvement, and efficiencies•Collaborate with IT department to develop new process and implementation of capturing data.•Implemented efficient data charts that provided visibility to PM team for successfully site scheduling.

•Performed a variety of mortgage loan processing activities relating to post-close quality control audits. Prepared and sent request letters to re-verify loan applications, verification of employment and verification of deposits. Prepped and uploaded loan file documents for indexing into the company’s content management system. Project Focus:•Monitored the quality of a company's verification processes and made sure they meet the required standards. Devised parameters by adequately measuring quality depending on the specifics of production processes. Obtained verbal verification of assets, income and employment on borrowers by contacting the corresponding entities. Assisted with group training sessions for updated policies and procedures.

•Hosted briefing for executives. Showcased demos and developing marketing content for the executive briefing program. Developed training guides and manuals for sales account managers. Managed catering and establish timelines for set up and delivery. Spearheaded software development and updated projects successfully. Project Focus: •Trained new hires on updated software. Conducted speeches for new hires and tours. Established guidelines and processes for briefing program. Maintained records of channel scorecard visits through excel. Uploaded documents to CRM / Seismic, and Salesforce. •Demonstrated experience with cross-functional collaboration and influencing. Monitored software update progress by directing, monitoring and communicating project objectives to team and ensuring resources have what they need for appropriate execution.

Lilburn, Georgia, United States

•Coordinated activities, resources, equipment and information. Liaise with clients to identify and define project requirements, scope and objectives. Helped prepare project proposals, timeframes, schedule and budget. Monitored and track project’s progress and handle any issues that arise. • Assisted with conference themes and implementing those concepts. Reported and escalated to management as needed. Created and maintain comprehensive project documentation, plans and reports. Created marketing and recruitment materials to give out at program and community events. Tracked office supply inventory and approves supply orders. Notable Accomplishments:•Planned and composed course documentation and internal processes for small sized start-up.•Developed and Implemented Customer Service Training Module and inbound marketing strategies

•Confirmed that a title search was properly executed and that the title is in good standing and clear of any defects. Verified a title commitment from an insurer to make sure title insurance has also been received. Reviewed the appraisal documentation to make sure it meets all state and local regulations and that all required inspections have been done.•Confirmed that all required insurance policies have been purchased and will be in effect at the time of the closing. Notified the parties of any missing documents, insurance or other issues that must be dealt with before the closing can be finalized.

Norcross, Georgia, United States

•Placed merchandise orders with vendors. Following shipments and notifying Account Managers, Members and Clients when received. Maintained a level of basic knowledge about flooring & cabinet products, and updated product knowledge on an as-needed basis through online resources, and other training opportunities. Placed calls to members to notify them that merchandise is available for pickup. Communicated any concerns from members to Account Managers. •Reviewed and updating financial records per the showroom policy. Utilized proprietary software systems to manage financial processes. Purchased supplies and other materials according to account manager’s specifications. Notable Accomplishments: •Implemented task documents into workflow which increased accuracy within accounts and customer service.