Shabeer Kasim Khan Email & Phone Number

With over 18 years of experience in IT administration, I specialize in implementing, migrating, and managing core infrastructure solutions in both on-premises and cloud environments. As a Senior IT Technical Support Engineer at Arada, I provide help desk solutions and managed services for over 1000 end users on Windows and Mac platforms, ensuring smooth and secure operations across the organization.My core competencies include technical troubleshooting, Exchange, Office365, Active Directory, Networking, and Firewalls. I have earned multiple certifications, such as CCNA, MCSE, Google IT Support Professional, AZ-900 and ITIL 4, that demonstrate my proficiency and expertise in these areas. I also have skills in analyzing information system needs, custom designing solutions, and writing technical documents. As a team player, I excel in recruiting, building, and motivating teams to meet defined guidelines and elevate service standards. My mission is to deliver optimal results in every project and enhance user satisfaction and productivity.