Mohd Shadab Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Process Enhancement and Stakeholder Partnership: The focus is on establishing effective IT processes, building partnerships with internal stakeholders (GM, Finance, Sales etc.) and addressing present and future IT needs of the business.User Experience and Efficiency Improvement: Ensuring a positive IT experience for Middle East employees is paramount, encompassing aspects like onboarding, IT equipment compliance during exits, and ongoing process enhancements using global… Show more Process Enhancement and Stakeholder Partnership: The focus is on establishing effective IT processes, building partnerships with internal stakeholders (GM, Finance, Sales etc.) and addressing present and future IT needs of the business.User Experience and Efficiency Improvement: Ensuring a positive IT experience for Middle East employees is paramount, encompassing aspects like onboarding, IT equipment compliance during exits, and ongoing process enhancements using global tools.Service Delivery and Management: Responsible for local infrastructure management and end user support, employing methods to measure, report, and enhance service delivery. Supervising technical resources and coaching the business to ensure compliance with Galderma global IT Ticketing system.Compliance and IT Operations: Ensuring local IT operations adhere to corporate standards and industry best practices. Implementing and maintaining local IT systems as per corporate policies and standards are focal points.Business Relationship, Security, and Projects: Advocating Galderma's IT vision and strategy, developing strong business relationships, and collaborating with Global IT to implement solutions are key. Adhering to compliance, managing local IT projects, and overseeing operations are core functions Show less

Dubai, United Arab Emirates

IT Project coordination, Vendor Management, IT operations specialistMiddle East, Turkey & Africa.Vendors ManagementMaintain and optimize local company networks and serversBe responsible for device and password managementOversee data backup and system security operations (e.g. user authorization, firewalls)Manage installations, upgrades and configurations of hardware and softwareAssess system performance and recommend improvementsResolve issues escalated by… Show more IT Project coordination, Vendor Management, IT operations specialistMiddle East, Turkey & Africa.Vendors ManagementMaintain and optimize local company networks and serversBe responsible for device and password managementOversee data backup and system security operations (e.g. user authorization, firewalls)Manage installations, upgrades and configurations of hardware and softwareAssess system performance and recommend improvementsResolve issues escalated by technicians and engineersEnsure data is handled, transferred or processed according to legal and company guidelinesProvide support and guidance to stakeholders via help deskControl costs and budgets regarding IT systemsManage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) andsoftware licensesDevelop IT policies and practiceManage Escalations from operations.IT inventory management & Asset managementITIL , Service operations and CSIService Desk coordination for priority issues and long pending issues Show less

Dubai, United Arab Emirates

• Work According to the SLA, OLA• Support to Majid Al Futtaim Leisure and entertainment users• IT L1 L2 Support to End Users and POS Machines• Fix the incident Logged by end-user by using ITSM Tool• Embed, Scala, Landesk, Qubica, Digital Signage screen updates• Remote Troubleshooting with the help of TeamViewer for all the remote locations• L1 IT L2 Support Below Business units• Magic Planet• Yalla Bowling• Little explorers• Generates weekly Service… Show more • Work According to the SLA, OLA• Support to Majid Al Futtaim Leisure and entertainment users• IT L1 L2 Support to End Users and POS Machines• Fix the incident Logged by end-user by using ITSM Tool• Embed, Scala, Landesk, Qubica, Digital Signage screen updates• Remote Troubleshooting with the help of TeamViewer for all the remote locations• L1 IT L2 Support Below Business units• Magic Planet• Yalla Bowling• Little explorers• Generates weekly Service Management and Pending calls report• Generates reports for the Incident Management and top Management as requested• Assign Incident to Vendor when applicable• Assign and escalate Incidents to L2 and L3 Group• Reply to Customer email and fix the issue according to Priority• Fulfill the user requirement (Release Hardware) raised though ITSM Tool• Follow up any pending calls with other teams and Vendors• Raise Problem and Change tickets when necessary• Send email in case of any major Incident after getting approval from application Owner Manager• Monitor user interactions from inception to closure as per SLA• Log calls and emails received in the Service Management System.• Categorize and prioritize the incident/Service Request• Fallow up the vendor for a solution• Update the patches• Specialties: Ticketing systems, Leisure and Entertainment, MCP, CRM Customer Relationship Management, System administrator, Network Administration, Database administration , IT Service Management, IT incident Management, IT Inventory Management, BMC Remedy, Ivanti, Office 365 Retail Experience, Digital Signage , V-Center, MS Visio flow design. Show less

Lucknow Area, India

Global IT SupportInfrastructure SupportIT Service DeskRemote SupportNetowrk ConfigurationBMC RemedyService ExchangeIT ServicesITIL CitifiedIncedent Management AD Support Email SupportSLA Management

Master Of Computer Applications (Mca), Computer/Information Technology Administration And Management

Bachelor Of Computer Applications, Computer And Information Sciences And Support Services

Itilv3 Certified, It Service Management, A

ITILv3 Certified in IT Service Management

Jchne (Jetking Certified Hardware And Networking Engineering ), Computer Hardware Technology/Technician, A

Activities and Societies: Computer Hardware Network Fundamentals OS Skills Windows Server CCNA