Shadale N. Jacobs, Ncc, Lcmhca, Cpc Email and Phone Number
I am a strategic leader with a passion for driving meaningful change in the healthcare sector, combining operational expertise with a strong commitment to enhancing community well-being. With over 20 years in community mental health, 14 years in managed care, and 9 years overseeing a 24/7/365 call center, I bring a results-oriented approach to shaping vision, fostering collaborative partnerships, and achieving high-performance outcomes.Outside of my professional background, I am a devoted wife and mother who prioritizes work-life balance. I am currently seeking remote opportunities that offer the flexibility to make a significant impact while maintaining a balanced schedule. I also lead a marriage group, organizing events, group vacations, and providing resources to strengthen healthy relationships—a role that has deepened my understanding of teamwork, leadership, and community engagement.Let's connect if you're interested in partnering to create a positive impact in healthcare and community support!
Ccr Consulting
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Senior ConsultantCcr Consulting Jul 2022 - PresentRaleigh, North Carolina, UsAs a Senior Consultant at CCR Consulting Group, I provide PRN project management and Medicaid policy expertise to help clients navigate state healthcare regulations. I develop RFPs, manage Medicaid initiatives, and optimize client systems to ensure compliance and efficiency. My work emphasizes client-focused solutions, tailoring strategies to meet unique organizational needs and build strong, long-lasting relationships that support Medicaid and behavioral health initiatives.
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Chief Executive OfficerMarriage Matters Community Dec 2021 - PresentCharlotte, Nc, UsAs the Chief Executive Officer at Marriage Matters Community, I spearheaded the creation of a supportive environment for marriages through virtual and in-person initiatives. By organizing marriage coaching, retreats, and intentional events, I facilitated connections and shared experiences among like-minded individuals, ultimately strengthening relationships and promoting personal growth within the community. -
Chief Operating OfficerSuda Institute Sep 2023 - Jun 2024As Chief Operating Officer at The Suda Institute, I leveraged my process optimization expertise to enhance operational efficiency and support sustainable growth for the organization. I managed internal operations, implementing streamlined workflows and establishing standard operating procedures to drive productivity and ensure consistent project advancement. By fostering a collaborative culture, I enabled team members to align on objectives and execute initiatives effectively.In addition to operational leadership, I cultivated relationships with community partners to strengthen the SUN Project’s impact through referrals and joint initiatives. These partnerships expanded outreach and enriched service delivery, aligning with our mission to support perinatal mental health. Due to current funding limitations, I continue to contribute to The Suda Institute on a pro-bono basis, providing ongoing support to ensure continuity in community impact and program stability. -
Independent Contractor - Sun ProjectCabarrus County Partnership For Children Jan 2023 - Sep 2023In my role as an Independent Contractor for the SUN Project at CABARRUS COUNTY PARTNERSHIP FOR CHILDREN, I recruited and maintained partnerships with agencies to develop a coordinated network of providers serving pregnant women with substance use disorders. By enhancing coordination and utilizing a client-centered approach, we were able to improve services for vulnerable populations in Kannapolis, North Carolina. -
Access Call Center ManagerCardinal Innovations Healthcare Jun 2012 - Dec 2021Charlotte, North Carolina, UsDuring my tenure as Call Center Manager, I led operations for a 24/7 crisis call center, implementing data-driven strategies to improve performance and service delivery for Medicaid members. I supervised a team, conducted performance reviews, and integrated IVR and Chat functionalities in preparation for the NC Medicaid Transformation. Through change management practices and collaboration with IT for UAT processes, I ensured our operations adapted seamlessly to meet new requirements, expanding self-service options and improving member accessibility. -
Access ClinicainCardinal Innovations Healthcare Jan 2008 - Jun 2012Charlotte, North Carolina, UsAs an Access Clinician at Cardinal Innovations Healthcare in Charlotte, North Carolina, I was responsible for screening, triage, referrals, and crisis support, all while delivering exceptional customer service. I effectively handled high call volumes and ensured seamless connections to behavioral health services for members across 20 counties.
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Counselor IiGenesis Project 1 Jun 2010 - Aug 2013In my role as a Counselor II at Genesis Project 1 in Charlotte, NC, I completed multiple Comprehensive Mental Health Assessments, provided therapy for individuals, families, and couples, designed treatment plans, and assisted with crisis planning to promote family preservation. I maintained rapport with clients to increase engagement and alignment with services.
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Mst Family TherapistYouth Villages Jun 2007 - Jan 2008Memphis, Tn, UsIn my role as an MST Family Therapist at Youth Villages in Concord NC, I worked closely with youth and families to address behavioral health needs and improve overall well-being. Managing a caseload across three counties, I engaged all social supports to enhance clients' quality of life. My dedication and expertise led to my selection for a high performers recognition program. -
Transitional Living Program - Program ManagerYouth Focus, Inc Aug 2004 - May 2007Greensboro, North Carolina, UsIn my role as the Transitional Living Program Manager at Youth Focus, Inc, I provided oversight for a program catering to pregnant and parenting teenage females. I implemented an improved intake process to enhance client safety and independence, managed the program budget, and led the development of an independent living curriculum for program participants. Additionally, I contributed to state and federal program reviews for grant renewal purposes.
Shadale N. Jacobs, Ncc, Lcmhca, Cpc Education Details
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North Carolina Agricultural And Technical State UniversityAgency Counseling -
North Carolina Agricultural And Technical State UniversityPsychology
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Spartanburg High School
Frequently Asked Questions about Shadale N. Jacobs, Ncc, Lcmhca, Cpc
What company does Shadale N. Jacobs, Ncc, Lcmhca, Cpc work for?
Shadale N. Jacobs, Ncc, Lcmhca, Cpc works for Ccr Consulting
What is Shadale N. Jacobs, Ncc, Lcmhca, Cpc's role at the current company?
Shadale N. Jacobs, Ncc, Lcmhca, Cpc's current role is Chief Operating Officer driving operational excellence with strength-based leadership..
What schools did Shadale N. Jacobs, Ncc, Lcmhca, Cpc attend?
Shadale N. Jacobs, Ncc, Lcmhca, Cpc attended North Carolina Agricultural And Technical State University, North Carolina Agricultural And Technical State University, Spartanburg High School.
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