Shadia Alzayed Email & Phone Number

Amman Governorate, Jordan

Support Engineer | Microsoft Endpoint Configuration Manager Customer Services & Support

Amman Governorate, Jordan

Amman

• Work as offshore senior systems engineer for Weight Watchers int. company (listed below)• Manage Active Directory 2003 Domains \Sites \Trusts \GP \Users \Services• Manage Exchange server 2003\2007\2010• Manage DNS\DHCP\WINS• Manage System Center Operations manager 2007• Manage system Center Configurations manager 2007• Manage ISA 2006 server • Manage VMware infrastructure systems• Symantec backup Exec 12.5• Manage SharePoint 2007• Manage Windows Server Update Service (WSUS).• Manage Microsoft Forefront Antivirus

Ny, Usa

• Manage office 365• Manage ADFS 2.0 service• Manage Active Directory 2003 Domains \Sites \Trusts \GP \Users \Services• Manage Exchange server 2003• Manage DNS\DHCP\WINS\DFS• Manage System Center Operations manager 2007• Manage VMware infrastructure systems• Manage Windows Server Update Service (WSUS).

• Microsoft Trainer Consultant• Coordinate courses operations• Teaching all the MCSE 2003 and 2000 track• Teaching Advanced courses like (Network+, A+, Security+ ,MOM , SMS, SharePoint server 2007,)

• Project coordinator • Coordination with clients. • Handle all local network issues.• Technical support for hosting, domain registration and email server.• Web maintenance. • Customer services.• Help Desk

Trained the following courses :-  MS windows 2000 network & operating systems essentials. Implementing MS windows 2000 Professional & server. Implementing MS windows 2000 Network Infrastructure. Implementing and Administrating MS Windows 2000 Server Directory Service Infrastructure. Designing MS Windows 2000 Directory Service Infrastructure. Internet Security and Acceleration Server 2000 ISA Microsoft Exchange Server 2000.

• Network Administration.• Performance Tuning.• Microsoft Exchange Server 2000 Administrator.• Implementing Windows Security policies.• Technical Support for hardware and software.• Microsoft ISA 2000 server Administrator.• Managing the company's Virtual Privet Network (VPN)• Administer Visual Source safe (VSS 6.0)• Administer IIS

Education record

Activities and Societies: • Microsoft Certified Systems Engineer (MCSE)in Win2003 Specialist in Messaging • Microsoft Certified Systems.

Cisco Certified Network Associate (Ccna)

Good, Bachelor Degree In Physics

Activities and Societies: Internet & Computer Club (ICC) President of ICC (Internet and Computer Club):- • Held and operate more than 100.