Shadida Punchamgoss Email & Phone Number

Australia

- Served as the primary liaison for clients within Showgroup (www.showgrouptravel.com), delivering prompt and professional responses to client inquiries via email and phone concerning travel arrangements, bookings, invoices, and statements.- Conducted manual calculations of GST, administrative fees, and other service charges on statements for Australian and New Zealand clients, ensuring compliance with regional tax regulations and maintaining financial accuracy.- Managed client account charging through direct debit or credit card transactions, prioritizing accuracy and security in alignment with established banking protocols.- Administered banking procedures for direct debit and credit card payments, leveraging the Commonwealth Bank system to execute secure and efficient financial transactions.- Successfully reduced outstanding balances by implementing soft and hard collection strategies.- Provided guidance to management in defining both long- and short-term financial objectives.- Planned and oversaw the workflow within the financial department to ensure optimal efficiency.- Mitigated company risk by meticulously assessing applications to accurately determine customer creditworthiness.- Implemented a client-centric approach to distribute statements based on clients' preferred schedules (weekly, bi-monthly, fortnightly, EOM), ensuring timely delivery of customized statements and invoices to meet individual client needs.- Executed manual consolidation of invoices to streamline financial processes, consolidating multiple invoices into cohesive summaries to enhance accounting efficiency and accuracy.- Facilitated meetings with Customer Value Managers (CVMs) to monitor work progress, address challenges, and communicate updates on new changes, fostering a collaborative culture and driving continuous improvement.

Ebene, Mauritius

Collaboration and Negotiation- Collaborated with French clients on debt collection strategies to enhance effectiveness.- Conducted debtor negotiations via telephone to facilitate successful debt recovery.- Negotiated settlements to maximize the recovery of outstanding debts while maintaining client relationships.- Maintained comprehensive records, utilizing both electronic databases and hard copies, to track documents, payment plans, and received payments accurately.- Leveraged publicly available resources for defaulter tracking, including conducting background checks as necessary.- Generated Excel reports to monitor team compliance with Service Level Agreements (SLAs), ensuring accountability and efficiency.- Demonstrated exceptional case handling skills, ensuring thorough and effective management of debt collection processes.Email Representative Leader- Implemented procedures to ensure timely allocation of emails, mitigating the risk of escalations.- Conducted daily email triage to prioritize and manage incoming messages effectively.- Maintained backups of email communications to safeguard against data loss and ensure compliance with retention policies.- Extracted email data and utilized pivot tables to analyze and manage workload efficiently, minimizing backlog and optimizing productivity.Newsletter Editor- Assigned and crafted newsletter stories, ensuring relevance and engagement.- Oversaw layout and design elements to maintain a visually appealing and cohesive newsletter.- Enforced adherence to deadlines to guarantee timely publication.- Proactively solicited readership feedback to assess current policies and guide the direction of the newsletter for continuous improvement.On and above, I conducted phone interviews for potential recruits for the largest English-speaking project at Accenture. Lastly, I was a trained first aider.

Mauritius

- Collaborated closely with sales and marketing teams to devise targeted marketing campaigns and strategies.- Provided customers with detailed information regarding product benefits and limitations to facilitate informed purchasing decisions.- Cultivated strong customer relationships to foster repeat sales and loyalty.- Monitored and communicated customer feedback, escalating complaints to the marketing department as needed.- Tracked customer preferences to improve product ordering accuracy and enhance customer satisfaction.- Contributed to brainstorming sessions and actively engaged in training and workshops to support team development and innovation.

Port Louis, Mauritius

Debt Collection:- Successfully recovering funds from individuals with outstanding loans.- Collaborating with Credit Controllers to engage debtors for payment resolution.- Initiating outbound collection calls to debtors to facilitate payment arrangements.- Efficiently reducing overall debt owed to the company through effective negotiation.- Providing responses to telephone inquiries following established protocols.- Negotiating payment arrangements with debtors to facilitate debt resolution.- Following up with clients on previous payment agreements to ensure compliance.- Locating and initiating contact with debtors to facilitate debt recovery.- Maintaining accurate and updated customer account details for effective debt management.- Coordinating with solicitors and bailiffs when necessary to escalate collection efforts.- Handling daily banking tasks and processing received cheques and cash transactions.- Assessing clients' arrears and proposing viable solutions for debt resolution.- Engaging in negotiations for settlements with clients to achieve mutually beneficial outcomes.- Taking ownership of debt collection cases to ensure timely resolution.- Thoroughly documenting all customer interactions and collection efforts for record-keeping.- Reporting daily progress against targets to the Team Leader for performance evaluation and optimization.Acquired skills & competencies:- Demonstrated proficiency in employing ethical debt collection techniques.- Swiftly grasp customers' individual circumstances and requirements.- Possess strong negotiation, financial problem-solving, and advisory skills.- Proven experience in debt collection from both first and third-party accounts.- Intermediate proficiency in Microsoft Office Suite applications, including Word, Excel, and Access.- Exercise discretion in handling confidential information and interacting with high-profile clientele.- Excel in team collaboration and exhibit a proactive approach to tasks.

Bel Air Riviere Seche, Mauritius

Customer Service Advisor:- Responsively addressing customer inquiries with precision and offering assistance in issue resolution.- Managing customer complaints efficiently and ensuring timely follow-up to achieve satisfactory resolutions.- Accurately recording customer information onto the database to maintain comprehensive records.- Proficiently processing payments via cash or credit card in adherence to company protocols.- Handling incoming calls with professionalism and efficiency to provide optimal customer service.- Skillfully negotiating credit facilities with CIM Finance on behalf of customers to meet their financial needs.- Inputting accurate details for new SIM cards to facilitate smooth customer transactions.

Centre De Flacq, Mauritius

Administrator:- Supervised stock supplies and coordinated order management to ensure smooth operations.- Processed manuscripts, letters, and diverse documents efficiently to meet organizational requirements.- Developed and managed spreadsheets to track and analyze data accurately.- Implemented effective document filing and retrieval systems to maintain organizational efficiency.- Updated and maintained records in databases to ensure accuracy and accessibility.- Formulated marketing strategies and conducted staff training sessions to enhance team performance.- Managed reception duties, providing a welcoming and professional atmosphere for visitors and staff.- Generated reports for audits and decision-making processes, ensuring data integrity and reliability.- Safeguarded confidential and financial information in compliance with established protocols.- Handled payment processing and refunds with meticulous attention to detail and adherence to policies and procedures.Sales Representative:- Greeted and guided customers upon their arrival to ensure a positive initial impression.- Provided personalized assistance to customers, aiding them in product selection based on their preferences and needs.- Effectively managed customer complaints by swiftly addressing concerns and offering appropriate solutions to ensure satisfaction.- Informed customers about current promotions, deals, and product offerings to maximize sales opportunities.- Managed incoming calls and promptly responded to customer inquiries, maintaining a high standard of customer service.- Ensured a seamless and positive customer experience throughout their interaction with the company.

Bachelor Of Accounting, Accounting

Accounts Clerk

Company Formation including application process. Appointment and resignation of directors, shareholders, secretary and transfer of shares..

Level A1/A2, German Language And Literature

-Sponsored by Accenture

Computer Science

Activities and Societies: MUN, Spelling bee, Elocution and Mathematics Olympiad