Shae C. Email & Phone Number

 Strategic Frameworks: Developed full cycle support and nurturing journey. -Increased ARR by 140% in the first year, by implementing full cycle sales and nurturing process. -Launched strategic initiatives targeting new customers, driving new acquisitions by 63% Proven Leadership: Led, coached, and advised a team of customer success professionals for the deployment of agricultural drone solutions.  Technology Implementation: Built KPIs, SOPs, a full LMS system, an employee progression program, a product knowledge database, SLAs, a Loan a Drone program, and a HubSpot CRM system from the ground up, which enhanced operational efficiency and employee performance.  Operations: Integrated the Entrepreneur Operating System (EOS) for the entire company using comprehensive change management techniques, leading to improved organizational alignment and productivity.  Client Relationship Partnerships: Oversaw key account relationships through expert-level guidance and personalized support, which fostered long-term partnerships.  Innovation in Support: Introduced and deployed a full ticket system for repair, support, onboarding, and maintenance of UAS that streamlined operations and improved customer service response times. Designed a comprehensive, omnichannel, three-tier SAAS support program using innovative support strategies and technology integration, which enhanced the overall customer support experience and operational scalability.