Angela Smith Email & Phone Number

Gainesville, Florida, United States

- Reviews individual risks for acceptability and handles based on underwriting guidelines and standards. Underwriting analysis may include review of total relationship using all available information relevant to the book of business. - Manages workflow and intricacies of underwriting complex accounts utilizing company tools and systems. Ensures file handling quality and workflow efficiency. - Underwrites new business, renewals, and endorsements. may negotiate price and coverage as appropriate to book business. - Consults with agents and internal partners. Understands capabilities and opportunities and drives maximum value of relationships. Identifies and consults on business development opportunities. - Strengthens agency relationships though quality contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. Participates in the management of business performance. - Responds to requests from agents and underwriting staff with resolution within established time and service standards to facilitate and expedite service needs. Handle advanced customer services issues when necessary.

United States

- Provides day-to-day direct supervision of a commercial and agribusiness lines customer service unit servicing multiple product lines and states. Supervision of associates including: performance management, salary planning and administration, training and development, workflow planning and day-today administration, hiring and placement, and disciplinary actions. - Achieves services objectives through the coordination and supervision of service representative activities. Uses coaching and leadership skills to encourage associates to meet and exceed goals. - Provides input to planning, development and monitoring of plans and objectives at the unit, product, and center level. Analyzes results from unit and recommends process improvements. Provides input to and adheres to approved budget. - Facilitates training for associates to ensure that they obtain and maintain current understanding of products, service techniques, systems, regulations, and operation standards. - Coordinates and reviews associate work to ensure adequate phone coverage and appropriate processing of related work. Supervises work unit volume; delegates to group leader and others as needed. Created and maintains required work records and reports. - Participates on project teams as assigned.

United States

- Serves as group leader and subject matter expert to a team of commercial lines service representatives.- Handles the most complex service requests and provides guidance to team members on related issues. - Handles calls escalated from other service representatives, agents and/or policyholders. - Maintains advanced understanding of service techniques and product offerings. Keeps up to date on management issues, systems enhancements, and human resources activities. - Works in partnership with Quality Assurance Coordinator and Training Instructor in the preparation of training material and training plans for new Service Center associates and existing associates.- Provides policy analysis to provide explanation and information to customers, policyholders and/or agents regarding appropriate coverage for commercial policies, limits, deductibles; considers customer needs as well as company guidelines.