Shae Thomas Email & Phone Number

Fayetteville, Nc, Us

•Conduct interviews in a professional manner that reflects emotional and cultural awareness.•Call newly diagnosed patients to trace individuals they had contact with and determining exposure•Interview traced contacts, assessing symptoms, and referring them for testing•Provide support to managers, other employees, and office visitors by handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive.•Maintain polite and professional communication via phone, e-mail, and mail.•Provide administrative support and oversight to two student organizations.•Serve as contact tracing staff member responsible for identifying students who were exposed to patients diagnosed with infectiousdiseases.

•Schedule, coordinate and attend closing processes.• Input all client information into client database system• Manage and update websites, blogs and online listings• Regularly assist agent to manage and enhance agent’s social media presence.• Track and coordinate all inbound leads from websites, social media and other online services.

Fayetteville, North Carolina

•Provide support by asking the right questions and listening actively to the customer in order to understand their needs, requests or problem•Responsible for receiving inbound billing calls from customers in order to assist them with solving issues related to services and billing•Work through a troubleshooting process that will ensure the customers issue is resolved, while promoting the relationship of the customer and the client

•Empowered a team of 10 Peer Educators tracking productivity, performance, and timesheet submissions• Designed evidence-based group interventions for 80-150 student discussing transparent themes in sex, body positivity, healthy relationships, and family history.•Gathered extensive data on behalf of the Criminal Justice and Student Health Services department purposed to secure USD $300,000 “My Body, Our Health” grant funding.•Utilized innovative recruiting strategies for high-risk target groups between the ages of 18-29Accomplishment: Specialized in interpersonal relationship building, served as an entrusted “go-to” staff member for participants undergoing crisis. Reported concerns to the Office of Counseling Services, per program policy.