Kevin Shaffer Email & Phone Number

Jacksonville, Florida, United States

• Strengthen and enhance client relationships through quality conversations anddiscover credit union solutions.• Accurately maintain records of each transaction and ensure all documentationand paperwork is in place and within compliance.• Provide support for member problems independently, seeking to find solutionsand escalating more complex concerns.• Relied on to provide IT support for onsite equipment.

Jacksonville, Florida, United States

Filming, Photography, Editing, Web Design, Marketing, and Operations.

- Collaborate with team to provide support on multiple hardware platforms (CUBE, VG, IP Phones), software platforms (CUCM, Webex & Jabber), and signaling/transmission protocols (SIP, H.323, RTP). - Engage with customers through various lines of communication to quickly resolve issues resulting in service outages in a professional manner. - Troubleshoot and configure hardware on Cisco IOS & IOS-XE command line interfaces (CLI), develop network topologies, and maintain existing networks… Show more - Collaborate with team to provide support on multiple hardware platforms (CUBE, VG, IP Phones), software platforms (CUCM, Webex & Jabber), and signaling/transmission protocols (SIP, H.323, RTP). - Engage with customers through various lines of communication to quickly resolve issues resulting in service outages in a professional manner. - Troubleshoot and configure hardware on Cisco IOS & IOS-XE command line interfaces (CLI), develop network topologies, and maintain existing networks. - Attained Cisco Certified Network Associate (CCNA) certification. Show less

Jacksonville, Florida, United States

- Actively contributed to the support, maintenance, and evaluation of computer equipment, network systems, and production machinery to optimize performance and reliability.- Spearheaded end-to-end project management, overseeing production, and orchestrating the creation of marketing products for commercial clients. - Significantly enhanced sales performance by optimizing workflow and increasing efficiency by 30%, contributing to consecutive record-breaking sales months.- Mentored… Show more - Actively contributed to the support, maintenance, and evaluation of computer equipment, network systems, and production machinery to optimize performance and reliability.- Spearheaded end-to-end project management, overseeing production, and orchestrating the creation of marketing products for commercial clients. - Significantly enhanced sales performance by optimizing workflow and increasing efficiency by 30%, contributing to consecutive record-breaking sales months.- Mentored newly recruited team members, equipping them with necessary skills to operate equipment, materials, and nurture a strong passion for results. - Interacted with customers to assess their needs, provided product guidance, and resolved any issues promptly, ensuring their ongoing satisfaction and loyalty. Show less

Tallahassee, Florida Area

- Conducted routine maintenance and troubleshooting of IT and networking systems, proactively identifying, and resolving issues to minimize downtime. - Cultivated strong and lasting relationships with commercial/personal clients, consistently achieving a high level of client retention.- Provided oversight of financial operations and played a key role in managing financial health. - Assisted in growing a startup company to a recognized business within the local community.

Tallahassee, Florida, United States

Performed oversight during maintenance operations on various commercial properties. Lead and directed crew to carry out operations in a professional and structured manner in order to maintain scheduling and client expectations. Managedbilling, monthly invoicing, crediting, quoting and purchase order statements for various clients at one time.