Kevin Shaffer Email and Phone Number

With over five years of experience in the technology industry, I am a skilled and certified Technical Consulting Engineer at Cisco, one of the leading global providers of networking and collaboration solutions. My core competencies include collaboration, troubleshooting, network configuration, project management, and customer service, which I apply to deliver high-quality support and service to Cisco's clients.In my current role, I collaborate with a team of engineers to provide technical assistance on multiple hardware and software platforms, such as CUBE, VG, IP Phones, CUCM, Webex, and Jabber, as well as signaling and transmission protocols, such as SIP, H.323, and RTP. I engage with customers through various lines of communication to quickly resolve issues resulting in service outages in a professional manner. I also troubleshoot and configure hardware on Cisco IOS and IOS-XE command line interfaces, develop network topologies, and maintain existing networks. Additionally, I hold the Cisco Certified Network Associate (CCNA), CompTIA A+, and Microsoft Office Specialist (MOS) certifications, which demonstrate my proficiency and knowledge in various areas of technology.I am passionate about learning new technologies, adapting to changing environments, and working collaboratively with diverse teams. My goal is to continue to enhance my skills and knowledge in the field of computer science and contribute to innovative and impactful solutions that benefit Cisco and its customers.