Shafonia Johnson, Mba, Gc-Hr Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky Area

Accomplished notary public with a track record of fully evaluating signers' signatures and ensuring authenticity of documents through thorough assessment. Proficient in maintaining proper records of each item notarized in a safe and confidential manner. Able to impartially notarized different types of documents and understand limitations of personal interest.

Radcliff, Kentucky, United States

A Human Resources, Customer Service, and Contractor role. Ensured customers received best in class customer experience.Listened to customers, understood their needs, and resolve customer issues.Replied to emails via Microsoft OutlookFollowed up via social media platforms.Worked several different platform Programs.Utilized Database Systems and other technology to complete account management tasks, while inputting data.Explained the benefits, opportunities, and processes.Appropriately escalated customer dissatisfaction with managerial team.Ensured first call resolution through problem solving and effective call handling.

Fort Knox, Kentucky, United States

A Human Resources, Customer Service, and Contractor role. Ensured customers received best in class customer experience.Listened to customers, understood their needs, and resolve customer issues.Replied to emails via Microsoft OutlookFollowed up via social media platforms.Worked several different platform Programs.Utilized Database Systems and other technology to complete account management tasks, while inputting data.Explained the benefits, opportunities, and processes.Appropriately escalated customer dissatisfaction with managerial team.Ensured first call resolution through problem solving and effective call handling.

Louisville, Kentucky

The vision of the Citizen Soldier for Life program is to prepare and connect Service Members and their Families with mandated financial literacy, financial and career readiness standards, and employment opportunities in order to maintain a resilient force capable of accomplishing the State and Federal mission.Our mission is to provide required Career Readiness Standards training to Service Members as early in the Soldier Life Cycle as possible, and connect Service Members and their immediate Family with available resources, employers and the community.The Citizen Soldier for Life program’s vision is to prepare and connect service members and their families within the 50 States and Territories with employment, education and financial education opportunities to maintain a resilient force capable of accomplishing the State and Federal mission.

Frankfort, Kentucky

Process separations and retirements. Monitors and processes Career Status Bonus documents and payments. Monitors, maintains and processes pay related actions. Trouble shoots all pay issues. In-process all new hires and provide orientation briefs. Performs mobilization and demobilization briefings, process and maintain data. Supervise and responsible for training and develop of peers/subordinates. Perform other duties and tasks dictated. Other areas of emphasis include DJMS Military Pay System, Reserve Component Automation Systems (RCAS), Personnel Electronic Records Management System (iPERMS), APC Government Travel Cards, TRANSPROC NCOIC, Unit Alcohol and Drug Prevention Leader, Microsoft word, excel, PowerPoint, and Access, Survivor Benefit Plan Counselor Certification, Defense Civilian Personnel Data System(DCPDS)

Louisville, Kentucky Area

Variety of admin duties involving appointment, enlistment, reenlistment, separation, etc. Provided support for performance management which allowed work through use of a variety of automated personnel systems and programs.

Louisville, Kentucky Area

Customer service representative. Sorted, delivered mail and packages to businesses and people in towns, cities and rural areas. Set up route and deliver mail six days a week on route. Place packages and letters in mailbox and secure with mail flap. Retrieve out going mail from boxes. Ensure required mail is signed for (I.e. Certified, restricted and express) and collect any money for postage due. Answer questions about regulation. Operate approved vehicle to deliver mail or walk on foot. Assist customer with heavy packages and keep them informed of delivery changes. Areas of emphasis excellent oral communication skills, professionalism, strong organizational skills, use and understanding of various documents, demonstrate the ability to work long hours in all weather and ability to perform and work well with very limited supervision.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.76

Activities and Societies: GU SHRM Student Chapter Student Veteran Of America (SVA) Honors: With Distinction

Bachelors Of Science (Bs) Business Adminstration, Business Administration And Management, General, 3.89

Graduated Magna Cum Laude GU SHRM Student Chapter Delta Epsilon Tau National Honor Society for recognition for Honors in academic.

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: Delta Epsilon Tau National Honor Society Graduated Magna Cum Laude GU SHRM Student Chapter Delta Epsilon Tau.

Computer Software

Microcmptr:W/P Microcptr: Grap Micro: Spreadst

Engineering Technology, General

Certificate, Emergency Lifesaver

Engineering Technology, General

Diploma, General Studies

Activities and Societies: ROTC and Track