Md Shafiqul Islam Email & Phone Number

Ottawa, Ontario, Canada

• Provided support for Nokia Network Services Platform (NSP), NFMP, AMS and Service Portal (SP), focusing on automation workflows, configuration management, and performance optimization• Collaborated with clients like Rogers, Bell, Telus, Verizon, and Hydro Toronto to address network automation issues by reproducing errors in the Nokia Lab, troubleshooting root causes, and fixing defects • Resolved critical, major, and minor issues raised through Salesforce tickets by analyzing logs… Show more • Provided support for Nokia Network Services Platform (NSP), NFMP, AMS and Service Portal (SP), focusing on automation workflows, configuration management, and performance optimization• Collaborated with clients like Rogers, Bell, Telus, Verizon, and Hydro Toronto to address network automation issues by reproducing errors in the Nokia Lab, troubleshooting root causes, and fixing defects • Resolved critical, major, and minor issues raised through Salesforce tickets by analyzing logs such as error.log, debug.log, samo.log (XML), autoboot.log, and billing.log, ensuring compliance with SLA• Utilized protocols like SOAP XML APIs, NETCONF/YANG, SNMP, CLI for managing multi-vendor network elements, ensuring robust and efficient operations• Implemented network configuration automation for Nokia SR OS using Python libraries ncclient for NETCONF/YANG-based operations, “Request” for RESTfull-YANG based operations and Netmiko for SSH-based CLI automation, streamlining device provisioning, configuration, and operational workflows• Testing SP functions with Postman, SOAP UI of API integration testing and debugging. Automated recurring tasks through Redhat scripting and optimized processes. As part of my role in OSS, I leverage the FCAPS framework to effectively manage and streamline network operations• Worked closely with cross-functional teams to implement solutions for network automation, integrating Nokia OSS elements with Nokia SR-OS (7750, 7210, 7360) • Supported and automated industry standards like CloudEvents, OpenFlow, OpenMetrics, ONF API, and SID, enabling seamless network automation, orchestration, and SDN control across multi-vendor environments for optimized service management• Developed Shell/Bash scripts to automate NMS/OSS tasks, including network monitoring, configuration backups, log parsing, disk space management, and SNMP polling, enhancing operational efficiency and streamlining network management workflows Show less

Montreal, Quebec, Canada

• Supporting customers who are using Google cloud platform (GCP) to run their services; following the CI/CD pipeline in the Google cloud platform: version control system-cloud source repository, build and testing tool-cloud build, artifact registry-container registry, deployment tool-spinnaker, monitoring and incident management tool-stackdriver• Helping customer to design, build, deploy, monitor and maintain various configurations and deployment in cloud virtual machines, setup kubernetes… Show more • Supporting customers who are using Google cloud platform (GCP) to run their services; following the CI/CD pipeline in the Google cloud platform: version control system-cloud source repository, build and testing tool-cloud build, artifact registry-container registry, deployment tool-spinnaker, monitoring and incident management tool-stackdriver• Helping customer to design, build, deploy, monitor and maintain various configurations and deployment in cloud virtual machines, setup kubernetes (k8s) clusters to run microservices, orchestrating the containers along with docker products• Have hands on experience and clear understanding of deployment lightweight web-based administrative interface (for example Mongo Express) to manage database (for example MongoDB) interactively in the Google kubernetes engine• Hands on experience and clear understanding of using automation tools- terraform for provisioning infrastructure, ansible and puppet for configuration and deployment of infrastructure by using different kind of data representation format JSON, YAML, RUBY, HCL. Working on google-api-python-client library to access different Google cloud platform resources for example compute engine• Providing support on cloud security products-VPC service controls, bigquery (sql), Google security command centre, testing and reproducing customer's problem and providing solutions• Working on customer network and reproducing the scenario in my project to have the same scenario as test basis, communicating with Developer for code (python) related issues and troubleshooting the issue• Identify and documenting Google cloud product’s bugs, feature requests and work alongside internal support teams as well as customers to implement effective solutions Show less

Regina, Saskatchewan, Canada

• Performed troubleshooting, configuration management for the Rogers home high speed internet customers by remote login of routers and modems. Ensured client satisfaction by taking necessary initiatives for fulfillment of SLA within shortest possible time, always practiced customer first approach

Dhaka-Bangladesh

• Administer, develop, operation and monitor computing platforms on Linux and windows• Installed and maintained servers, storage and network devices, capacity planning to ensure that all applications (mail server, web server, database server, dns server) have enough resources to run• Extensive knowledge and hands-on experience implementing PaaS, IaaS, SaaS style delivery models inside the enterprise (data center) and in Google cloud platform and kubernetes• Involved in CI/CD process… Show more • Administer, develop, operation and monitor computing platforms on Linux and windows• Installed and maintained servers, storage and network devices, capacity planning to ensure that all applications (mail server, web server, database server, dns server) have enough resources to run• Extensive knowledge and hands-on experience implementing PaaS, IaaS, SaaS style delivery models inside the enterprise (data center) and in Google cloud platform and kubernetes• Involved in CI/CD process using shell scripting, terraform, git, github, Jenkins, docker hub, ansible, puppet ,monitoring and incident management tool prometheus and stackdriver (for GCP infrastructure)• Hands on experience on installing and implementing VMware vSphere ESXi servers, VMware vCenter, setting up vMotion, HA, DRS, guest OS installation, setting up of VM priorities, cloning and snapshots• Cisco router, switch and firewall setup, configuration and maintenance for different Bank Branches• DC/DR system troubleshooting by using tools SIEM, wireshark, solar winds, barracuda (mail filtering). Configuration and maintenance of DMZ, firewall (IPS,IDS) for Banking IT infrastructure security, scanning for vulnerability of the Banking network by Kali Linux and Rapid7 tool. Used work management tool JIRA to manage different projects (Branch opening for Bank), issue tracking and to track different kind of works Show less

Dhaka, Bangladesh

• Involve in end-to-end Ericsson and Huawei Core networks (MsoftX, MGW, HLR and STP) Planning, optimization and dimensioning.• Involve in merger of Robi and Airtel operator planning and execution.

Dhaka, Bangladesh

• Involved in O&M, configuration and troubleshooting of Huawei core network server MSCs (MSOFTX), media gateways (UMG9800)• Worked on hardware replacement, software version upgrade, urgent new software patch implementation, hardware and software commissioning on servers and gateways• Preventive maintenance, health check and configuration support for different core nodes, used service and system monitoring, incident and performance management tool M2000/U2000 to maintain 100%… Show more • Involved in O&M, configuration and troubleshooting of Huawei core network server MSCs (MSOFTX), media gateways (UMG9800)• Worked on hardware replacement, software version upgrade, urgent new software patch implementation, hardware and software commissioning on servers and gateways• Preventive maintenance, health check and configuration support for different core nodes, used service and system monitoring, incident and performance management tool M2000/U2000 to maintain 100% availability as per the SLA with the customers• Loading license (depends on commercial load of traffic), shifting traffic in different path for ICX, shifting BSCs in different MSC/MGWs to maintain excellent ASR and ACD Show less

Dhaka,Bangladesh

• O&M, configuration and troubleshooting of VoIP (SIP/H.323/SS7/ISUP) inter-connectivity with international carriers by using Huawei CPCI NGN core network products, maintained high quality voice with different QoS parameters ASR, ACD, R-Factor, PDV, latency, jitter, NER for IP calls

Dhaka,Bangladesh

• O&M, configuration and troubleshooting of VoIP (SIP/H.323/SS7/ISUP) inter-connectivity with international carriers as used Genband (C3, G3, S3) core network products, maintained high quality voice with different QoS parameter ASR, ACD, R-Factor, PDV, latency, jitter, NER for IP calls

Bangladesh

• Involved in O&M, configuration and troubleshooting of Ericsson Core network Server MSC- AXE telephony exchange), media gateways (UMG9800)• Worked on hardware replacement, software version upgrade, urgent new software patch implementation, hardware and software commissioning on servers and gateways• Preventive maintenance, health check and configuration support for different core nodes, used service and system monitoring, incident and performance management tool OSS to maintain 100%… Show more • Involved in O&M, configuration and troubleshooting of Ericsson Core network Server MSC- AXE telephony exchange), media gateways (UMG9800)• Worked on hardware replacement, software version upgrade, urgent new software patch implementation, hardware and software commissioning on servers and gateways• Preventive maintenance, health check and configuration support for different core nodes, used service and system monitoring, incident and performance management tool OSS to maintain 100% availability as per the SLA with customer• Loading license (depends on commercial load of traffic), shifting traffic in different path for ICX, shifting BSC in different MSCs/MGWs to maintain excellent ASR and ACD Show less

Bangladesh

• Responsible for O&M of All MOTOROLA MSC and Sonus MGWs and HLR. Working on the hardware and software troubleshooting of MSC-S and MGWs• Responsible for system and CDR backup, features testing, routing case analysis, end of selection analysis, GT analysis and routing• Management of the C7-signaling links and traffic routes between network entities• Participates in emergency roster and responsible for the daily health check and any modification of existing system

Bsc. In Electrical And Electronics Engineering Technology, Electrical And Electronics

(Equivalent to Canadian Bachelor degree as evaluated by WES) Khulna University of Engineering & Technology is 2nd best Public Engineering.

Hsc, Science

Chittagong College is one of the best Public College in Bangladesh and providing the best quality education and getting excellent result.

Ssc, Science

Govt. Muslim High School is one of the best Public School in Bangladesh and providing the best quality education and getting excellent.