Shafraz N. Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Successfully led the launch of new branches and distribution center, ensuring each facility met or exceeded operational and strategic goals. Leveraged insights from each branch launch to refine processes, resulting in significant improvements in opening speed, cost management, and operational effectiveness. Coordinated with diverse teams including construction, logistics, and operations to ensure seamless integration of new branches into the company’s network. Managed resources effectively to support simultaneous branch openings, optimizing budget adherence and resource deployment

Toronto, Ontario, Canada

Spearheaded Operational Excellence to enhance overall Associate and Customer Experiences through process improvements. Increased cross-functional organizational agility to drive performance across multiple functions of in-store operations and freight management. Championed change management to drive efficiency and optimization. Delivered financial results to support overall organization goals.Cultivated large cross-functional projects that focused on driving efficiencies in Associate and Vendor experiences that resulted in $**M+ in productivity improvement. Led multiple Change Management initiatives and drove alignment on company’s strategy related to in-store inventory, freight and transportation processes.

Toronto, Ontario, Canada

Inspired an environment of growth by investing in People and being an advocate for them. Inspired associates to reach their full potential while delivering consistent results in: Sales – exceeding year-over-year performance above predicted yearly growth rate. Service – consistently improved the customer shopping experience through knowledgeable & engaged associates and inspiring a sales-based culture.

Toronto, Ontario, Canada

Led exceptional customer experience through engaged and motivated associates, fulfill customer project needs, timely resolution of customer concerns and issues. Ensure we have the right associates in the right roles and that we have given them the tools to achieve their goals. Improve associates’ performance and develop them to progress through their careers.

Toronto, Ontario, Canada

Instilled in all associates the importance and critical nature of superior customer service and built processes that ensured a consistently satisfying customer experience. Motivated associates through proper recognition and provided coaching and counseling on areas of development. Solicited customer feedback to enable continuous improvement.

Toronto, Ontario, Canada

Provided training, monthly performance management and supervision of the in-store sales clerks. Managed a team of 22 associates. Responsible to manage inventory levels to ensure product availability and security of merchandise.

Colombo, Sri Lanka

Account acquisition and business development with wireless telephone carriers. Responsible for an annual sales target of $25M USD, which was achieved each year. Managed 25 direct reports. Conducted leadership and coaching seminars to advance associate careers.

Colombo, Sri Lanka

Led a team of 10 sales executives with individual targets and overall department goal. Won Sales Champion award for highest sales in the country in 2003 (sales runner-up in 2002). Responsible for key corporate accounts management and wealth growth.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Certificate, Welch Way Leadership In Action

Certificate, Leadership Development, Organizational Leadership

Bachelor Of Science (B.Sc.), Business Management

Associate’S Degree, Diploma In Computer System Design, Passed

Microsot Certified Systems Engineering (Mcse)