Managed Team of 80+ Engineer across PAN India (Service Desk ,Support Engineers)Worked closely with Pre-Sales Team for new customeracquisitions related to FMS.Email migration & other TechnicaltoolingEngaged in New software development utilizing wide range oftechnological tools and industrial Ethernet-based protocols.End to End Solution for Manage engine Servicedesk applicationEnd to end Solution from demo to Implementation of ManageEngine products (Service Desk,EndpointCentral)Report preparation ( IT Support Daily/Weekly/Monthly , SLA , KPI )

-Stayed informed and discuss with the team about the latest IT trends and technologies.-Used data to identify areas for improvement and implement corrective actions.-Coordinate with other teams for the implementation of IT projects and changes.-Collaborate with other IT teams and departments to resolve complex issues.-Oversee the incident and problem management processes.-Analyze recurring issues and work on permanent solutions to prevent future problems.-Manage relationships with IT service providers and vendors.(Purchase,Negotiation,)-Ensure that external support services meet the organization's standards.-Communicating IT policies, procedures, and changes effectively.-Track progress of assigned tickets with focus on meeting deliverydeadlines and SLA-Managing workflow of New Starter and Departure forms check list & Adhoc Service provisioning requests through Service catalog management- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team- Defined Clients and Servers patching and installed new versions to eliminate security problems and protect data.-Participated in team-building activities to enhance working relationships.-Inventory management-Worked on GDPR compliant check list.

Technical support desk