Shahan M. Email & Phone Number

Bristol, England, United Kingdom

• Accurately recognise content and significance of information on various purchase ledger & sales ledger documents
• Apply defined logic to construct robust templates for customer documents
• Maintain high standard of quality control in response to change
• Follow pre-defined procedures and documentation to aid timely task resolution
• Maintain clear log of activities using bespoke task management software
• Provide training to new team members & carry out testing of their work

Bristol, England, United Kingdom

• Role via agency
• Dealing with sub-contractors to carry out repair works for government client
• Submitting quotations to clients, and raising purchase orders to subcontractors
• Provide administrative support to contract supervisors; facilities managers; regional managers, and assisting other administrative departments when required
• Carry out ordering and receipting of work wear, materials & equipment as required
• Carry out ordering of fuel cards; purchase cards; hire vehicles; PDAs for engineers

Hailsham, England, United Kingdom

• Role via agency
• Resolving queries raised by residents via email and telephone, updating CRM and contractor system when necessary
• Logging missed bin collections, service problems and formal complaints against contractor on behalf of residents
• Arranging assisted and clinical waste collections for residents
• Raising rectifiable defaults (missed worksheets) to contractor

Bristol, England, United Kingdom

• Loading of service contracts onto internal database and CRM, making sure all received paperwork is complete and accurate
• Liaising with the Chief Executive and account managers during monthly processes
• Investigate and resolve internal queries from other departments
• Provide specific client-related information to account managers on request
• Liaise with lease companies regarding agreements for mutual customers
• General admin duties such as filing and scanning

Bristol, England, United Kingdom

• Project work for Rolls-Royce including receipt, cleansing and validation of purchase orders through SAP; extracting raw data from various sources to analyse/manipulate into spreadsheets and client ready reports
• Providing assistance and support to senior consultants and the client
• Attending meetings in relation to project work; taking minutes if necessary
• Adherence to security clearance and sensitive nature of foreign government data

Bristol, England, United Kingdom

• Dealing with sub-contractors to carry out repair works on behalf of retail client
• Submitting quotations to clients, and raising purchase orders to subcontractors
• Dealing with internal invoice queries/providing updates to clients when needed
• Inputting engineer shifts onto internal scheduling systems
• Running daily WIP reports, as well as maintaining KPIs
• Receiving and attaching engineer paperwork to systems, plus other general administrative duties

Bristol, England, United Kingdom

• Role via agency
• Project work using spreadsheets
• Providing assistance to claims handlers by carrying out general tasks such as data entry, post handling, filing, email management

Bristol, England, United Kingdom

• S. West Retail Customer Service Centre: Customer Service Advisor, January 2012 – April 2012(Role via agency)
• Investigating and resolving queries raised by customers, contacting said customers via telephone and letter, liaising with other departments, meeting regular targetsPPI Complaints Resolution: Operation Support, July.
• Providing assistance to case handlers, data processing, scanning, copying, filing, handling all post, internal data requests, taking ownership of maintaining email and telephone distribution lists

Bachelor'S Degree, Media & Cultural Studies

BA (Hons) Media and Cultural Studies (Graduated with 2.1)

A-Levels

Two A-Levels plus two AS Levels

High School, Gcses

9+ GCSEs at grades A-C.