Shahan M. Email & Phone Number

Bristol, England, United Kingdom

• Accurately recognise content and significance of information on various purchase ledger & sales ledger documents• Apply defined logic to construct robust templates for customer documents• Maintain high standard of quality control in response to change• Follow pre-defined procedures and documentation to aid timely task resolution• Maintain clear log of activities using bespoke task management software• Provide training to new team members & carry out testing of their work

Bristol, England, United Kingdom

Role via agency• Dealing with sub-contractors to carry out repair works for government client• Submitting quotations to clients, and raising purchase orders to subcontractors• Provide administrative support to contract supervisors; facilities managers; regional managers, and assisting other administrative departments when required• Carry out ordering and receipting of work wear, materials & equipment as required• Carry out ordering of fuel cards; purchase cards; hire vehicles; PDAs for engineers• Raising purchase orders against agency invoices using Coupa system

Hailsham, England, United Kingdom

Role via agency• Resolving queries raised by residents via email and telephone, updating CRM and contractor system when necessary• Logging missed bin collections, service problems and formal complaints against contractor on behalf of residents• Arranging assisted and clinical waste collections for residents• Raising rectifiable defaults (missed worksheets) to contractor

Bristol, England, United Kingdom

• Loading of service contracts onto internal database and CRM, making sure all received paperwork is complete and accurate• Liaising with the Chief Executive and account managers during monthly processes• Investigate and resolve internal queries from other departments• Provide specific client-related information to account managers on request• Liaise with lease companies regarding agreements for mutual customers• General admin duties such as filing and scanning

Bristol, England, United Kingdom

• Project work for Rolls-Royce including receipt, cleansing and validation of purchase orders through SAP; extracting raw data from various sources to analyse/manipulate into spreadsheets and client ready reports• Providing assistance and support to senior consultants and the client• Attending meetings in relation to project work; taking minutes if necessary• Adherence to security clearance and sensitive nature of foreign government data

Bristol, England, United Kingdom

• Dealing with sub-contractors to carry out repair works on behalf of retail client• Submitting quotations to clients, and raising purchase orders to subcontractors• Dealing with internal invoice queries/providing updates to clients when needed• Inputting engineer shifts onto internal scheduling systems• Running daily WIP reports, as well as maintaining KPIs• Receiving and attaching engineer paperwork to systems, plus other general administrative duties

Bristol, England, United Kingdom

Role via agency• Project work using spreadsheets• Providing assistance to claims handlers by carrying out general tasks such as data entry, post handling, filing, email management

Bristol, England, United Kingdom

S. West Retail Customer Service Centre: Customer Service Advisor, January 2012 – April 2012(Role via agency)• Investigating and resolving queries raised by customers, contacting said customers via telephone and letter, liaising with other departments, meeting regular targetsPPI Complaints Resolution: Operation Support, July 2010 – January 2012(Role via agency)• Providing assistance to case handlers, data processing, scanning, copying, filing, handling all post, internal data requests, taking ownership of maintaining email and telephone distribution lists

Bachelor'S Degree, Media & Cultural Studies

BA (Hons) Media and Cultural Studies (Graduated with 2.1)

A-Levels

Two A-Levels plus two AS Levels

High School, Gcses

9+ GCSEs at grades A-C.