Involved in strategic compliance initiatives with in Star such as business acquisitions/ integration (MAA TV, NGC and Fox Star), Hotstar International Roll out, first ever digital gaming for live sport etc..Conceptualized and led the automation of Gift and Entertainment Management system in Star to ensure transparency in allocation and accounting of Gifts and Entertainment..Design and implementation of Compliance framework and monitoring of compliance program for all the Star entities across the globe. Lead discussion on issues with the management to build mitigating controlsConduct risk assessment that involves strategic discussions with senior management and business heads to pre-empt potential risks that may impact business and to plan adequate mitigation measures. Create awareness through targeted trainings.Focus on creating a culture of compliance through face to face trainings, targeted trainings, awareness communications etc.Advise business and address matters pertaining to conflict of interest, bribery and corruption (enhanced focus on FCPA, UKBA & PCA). Analyze business queries to assist senior management take business decisions.Lead forensic investigations, analytics and establishment of anti-fraud controls Lead several compliance initiatives such as employee awareness programs, Secure government touch points, deep dive projects and frisking risk project.Manage team of experienced professional and ensure all strategies are effectively executed.

# I am responsible for setting the Investigations department in India covering review of Fraud management system, Customer frauds, Employee frauds and compliance to the legal and statutory requirements. Key support provided by managing Fraud management system to identify potential risk to business, Abuse Management to control the spammers & virus infected connections, Control and check the Credit Card abuse, Blacklist/Unblacklist/terminate fraudulent accounts, Proactive handset monitoring check project, Partner the Investigations team UK and share the best practices.# Set up the Complaints Management Process & Complaints Management Team to handle the customers complaints more efficiently, Manage and increasing customers satisfaction, Analyze the root cause and fix the process to reduce complaints, Reduce misselling complaints to the regulatory bodies# Manage the Audit team; Prepare Risk Control Matrix for the operational processes, Business Area Audits viz; payroll, FA, Leaves, Procurement, FSCP etc., Errors while processing the orders (both upgrades and sales),Check and control the Goodwill credits applied, Partner with the stat. auditors and the GMS Hongkong auditors.# Revenue Assurance team which conducts Revenue reconciliation between Switch, Mediation, Billing & the Oracle system, Liaise with the technical teams to fix the issue identified, Manage the Employee connections and the credit limits, Manage the usage on test and demo cards issued to other service providers, journalists etc.

Worked in the Risk Advisory Services for Telecom and ITES sector - Profile includes; - Performance Management framework - Enterprise Risk Management - Process Framework & Process Reviews - Internal Audits - SOX Documentation and Testing - Revenue Assurance

Internal Audits & Process reviews for Telecom companies, Banks, Mutual Funds etc.