Shahbaz Khan Email & Phone Number

United States

Troubleshoot errors, control access, and generally support customer experience in theAtlassian suite of applications. Manage user accounts and permissions. Collaborate with other teams to fix issues or build a cohesive plan for resolving issues. Using existing knowledge of hardware/network support, discern root causes and offer solutions for customers experiencing errors with our applications.

Network administration and RF/ Satellite communications in austere, low-infrastructure settings.

Research, perform troubleshooting, and resolve complex problems independently and collaboratively. Triage help desk incidents and service requests by prioritizing them based on emergent impact and deadlines. Resolve ticket escalations from Tier 1 & 2 specialists. Initiate change requests and present implementation plans before a change control board. Collaborate with other departments (server and network) to resolve complex technical issues. Manage user accounts and permissions in Active Directory. Assist with remote support and resolve problems using remote access tools. Write thorough technical explanations in our ticketing system for methods and techniques used to resolve issues.

Research, perform troubleshooting, and resolve complex problems independently. Triage help desk tickets and prioritize them based on emergent impact. Manage over 1000 technological assets across four schools and maintain rapport and communication with staff regarding projects and troubleshooting. Repair hardware issues on desktop computers, laptop computers, and Chromebooks. Train users in the proper use of hardware and software. Liaise with third-party support to rectify equipment issues that require escalation. Advise schools on purchase of new equipment to ensure cost savings. Collaborate with other IT teams to resolve complex technical issues. Manage user accounts and permissions in Active Directory. Assist with remote support and resolved problems using remote access tools. Utilize our ticketing system to track methods and techniques used to resolve issues. Maintain excellent time management and prioritization skills to close a high volume of 300 support requests during a 4 week span during our busy season.

Communicate with maintenance customers about delivery process and ensure their satisfaction. Prepare parts for shipment to customers, vendors, supplier facilities and distribution allocation in accordance with FAA regulations.Handle and transport Dangerous Goods in accordance with DOT, FAA and any other applicable standards.Demonstrate brand protection awareness by adhering to Material Handling Standards.

Arrange and track movement of vehicles preparing for shipment. Lead small teams in large-scale asset consolidations. Perform final inspections prior to shipment.

Iraq

Provide movement control support for surface & air movement of cargo and personnel through the U.S. Military Transportation System. Responsible for receiving, validating, and processing requests for the personnel and equipment transiting, originating, and terminating within the assigned geographical area of responsibility.

Ramstein Air Base, Germany

Accomplish loading and off-loading of cargo/personnel and perform pre-flight and post-flight preparations of aircraft and aircraft systems. Calculate weight and balance of aircraft to comply with safety regulations. Additionally, assist pilot and co-pilot with aircraft systems management and maintenance in-flight.

Bachelor Of Applied Science - Basc, Workforce Management And Leadership, Magna Cum Laude

Studies in management and associated subjects (i.e. human resources, logistics/supply chain management, crisis management, communications.

Associate Of Applied Science, Unmanned Aircraft Sciences, 4.0 Gpa