Shahed Islam Email & Phone Number

Bangladesh

* Analyze market competition and devise innovative sales strategies.* Conduct training for agent partners on Fly Hub portal operations.* Sustain a strong travel agent network and provide customized services.

Dhaka, Bangladesh

* Implemented a data-driven approach to tracking, optimizing, and automating business development processes. Analyzed Click-Through Rate (CTR%) and Product Display Page (PDP%) metrics. Achieved 80% PDP and 60% UV for all campaign pages. Optimized pages led to a 19% increase in DAU and over 90% CTR.* Effectively managed a team, establishing clear tasks, deadlines, and sales targets.Coordinated initiatives to enhance app engagement, resulting in a notable 1.5 million visit increase… Show more * Implemented a data-driven approach to tracking, optimizing, and automating business development processes. Analyzed Click-Through Rate (CTR%) and Product Display Page (PDP%) metrics. Achieved 80% PDP and 60% UV for all campaign pages. Optimized pages led to a 19% increase in DAU and over 90% CTR.* Effectively managed a team, establishing clear tasks, deadlines, and sales targets.Coordinated initiatives to enhance app engagement, resulting in a notable 1.5 million visit increase. Contributed to the country's largest mega campaign, 11.11, achieving 1 million orders in a single day. Show less

Dhaka, Bangladesh

* Spearheaded campaigns to increase brand awareness and understand customer demand, thereby enhancing product offerings for conversion on a weekly and monthly basis. Use CRM tools to track customer loyalty and acquisitions, with findings reported to management quarterly.* Monitored competition pricing, ensuring a competitive edge that resulted in a larger market share. Recommended customer referral strategies to upper management, leading to a 14% increase in sign-ups and a 34% increase… Show more * Spearheaded campaigns to increase brand awareness and understand customer demand, thereby enhancing product offerings for conversion on a weekly and monthly basis. Use CRM tools to track customer loyalty and acquisitions, with findings reported to management quarterly.* Monitored competition pricing, ensuring a competitive edge that resulted in a larger market share. Recommended customer referral strategies to upper management, leading to a 14% increase in sign-ups and a 34% increase in customer retention. Show less

• Building and maintaining relationships with clients and key personnel within customer companies.• Daily reporting about work on scheduled time.• Manage all complaints from customers and resolve them in accordance with the company's terms and conditions.• Conducting business reviews to ensure clients are satisfied with their products and services.• Investigating and solving customers' problems, which may be complex or long- standing problems that have been passed on by customer… Show more • Building and maintaining relationships with clients and key personnel within customer companies.• Daily reporting about work on scheduled time.• Manage all complaints from customers and resolve them in accordance with the company's terms and conditions.• Conducting business reviews to ensure clients are satisfied with their products and services.• Investigating and solving customers' problems, which may be complex or long- standing problems that have been passed on by customer service assistants.• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. Working closely with all departments to ensure the CRM works effectively for all aspects of the company.• Regular follow-up with existing/potential client Show less

Dhaka, Bangladesh

• Social media management.• Assisting customers with product-related inquiries and issues.• Utilizing social media, email, and a website for problem-solving.• Making plans for individuals and groups to achieve the targets.• Providing timely updates to customers regarding new products.

Education record

Bachelor Of Business Administration - Bba, Marketing, 2.92