Shahed Syed Osman Email & Phone Number

West Rand

Purpose:Ensure strategic and tactical development of the brand through online advertising, media and marketing, product and training activities.Main duties:Generate Leads for New and Pre Owned Vehicles, Pre owned Bikes.Lead FacilitatorManage communication strategy (Advertising, CRM, web marketing, public relations activities).Manage Social Media Strategies on the different Platforms.Google Adwords Account management.Manage product strategy.Serve as a… Show more Purpose:Ensure strategic and tactical development of the brand through online advertising, media and marketing, product and training activities.Main duties:Generate Leads for New and Pre Owned Vehicles, Pre owned Bikes.Lead FacilitatorManage communication strategy (Advertising, CRM, web marketing, public relations activities).Manage Social Media Strategies on the different Platforms.Google Adwords Account management.Manage product strategy.Serve as a point of contact between dealer and online consumers.Manage online advertising agencies and accounts.Develop and manage online marketing activities.Manage the online marketing budgetIndirect Management and monitoring of the PR Function Manage liaison and relationship with Sales Managers.Develop and implement strategies online for increasing lead count.Determine new online opportunities by analyzing business needsDevelop and deliver the online business plans through carrying out research,Formulate market analysis and deliver accurate business reports.Develop and manage client communication tools such as the corporate website.Pro-actively hunt for target organizations and establish communications with thosebusinesses that can benefit from our Company’s services or vice versa.Build referral and lead generation networkDevelop the corporate brand strategyAdopt a hands-on approach in monitoring the implementation and execution of marketing programs Show less

West Rand

Lead GenerationAdministration of LeadsAdvertising - Print and OnlineCustomer ServiceResearch and development on Market for vehicle salesImplementing and Measuring marketing CampaignsBrand DevelopmentFacilitating SalesMotivating Sales Executives - Empowerment CampaignSocial Media Marketing - Imperial Honda and Imperial Nissan

Ability:Identify and develop business opportunities for the Company’s creative solutions in industrial andproduct designs as well as the Company’s creativity services.Overall· Prepares the annual Business Development Plan; as well as prepares the annual Work Plan.· Lead and develop staff by identifying training needs.· Define and follow up of yearly targets and objectives.· Develop and implement strategies for new products and services.· Determine new… Show more Ability:Identify and develop business opportunities for the Company’s creative solutions in industrial andproduct designs as well as the Company’s creativity services.Overall· Prepares the annual Business Development Plan; as well as prepares the annual Work Plan.· Lead and develop staff by identifying training needs.· Define and follow up of yearly targets and objectives.· Develop and implement strategies for new products and services.· Determine new opportunities by analyzing business needs.· Provide direction, guidance to the department to ensure alignment with the Company’s strategies.Account Management· Increase the company’s involvement with existing client· Develop and deliver the business plans through carrying out research, formulatemarket analysis and deliver accurate business reports.· Serves as a lead facilitator both internally and externally for projects· Develop and manage client communication tools such as the corporate websiteBusiness Development and Marketing· Pro-actively hunt for target organizations and establish communications with those businesses thatcan benefit from our Company’s services.· Further develop multi-tier relationships to organically grow the clients’ accounts.· Build referral and lead generation network· Develop the corporate brand strategy· Develop and manage marketing tools and collateral for existing and new clients· Implement business models so as to create new ventures· Forecast long and short-range market potential in the Asia Pacific for Management’s analysis· Adopt a hands-on approach in monitoring the implementation and execution of marketingprogrammes Show less

•Generated new development deals for a motor manufacturing brand development company that focuses on online salesl projects.• Comprehensive database management.•Call Centre trainingManage call centre staff, compliment of 15 to 20.Recruit, train, coach and supervise staff.Maintain inbound/outbound operations for the 6 car manufactures, namely, Hyundai SA, KIA SA,Daihatsu SA, TATA SA, Ssangyong SA and Imperial Select. (all AMH Group.)Maintain relationships with Operation… Show more •Generated new development deals for a motor manufacturing brand development company that focuses on online salesl projects.• Comprehensive database management.•Call Centre trainingManage call centre staff, compliment of 15 to 20.Recruit, train, coach and supervise staff.Maintain inbound/outbound operations for the 6 car manufactures, namely, Hyundai SA, KIA SA,Daihatsu SA, TATA SA, Ssangyong SA and Imperial Select. (all AMH Group.)Maintain relationships with Operation, Franchising, Regional and Branch managers.Quality assessment of calls and salessetting and meeting performance targets for speed, efficiency, sales and quality;planning and managing change;managing the daily running of the call centre;liaising with supervisors, team leaders, operatives and third parties to gather information andresolve issues;maintaining up-to-date knowledge of industry developments and involvement in networks;monitoring random calls to improve quality, minimize errors and track operative performance;planning and developing staff recruitment, including wording vacancy advertisements and liaisingwith HR staff;reviewing the performance of staff, identifying training needs and planning training sessions;recording statistics, user rates and the performance levels of the centre and preparing reports;handling the most complex customer complaints or enquiries;organizing staffing, including shift patterns and the number of staff required to meet demand;coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;forecasting and analyzing data against budget figures on a weekly and/or monthly basis;developing, implementing and reviewing core responsibilities and tasks;analyzing performance statistics and making decisions on the basis of these statistics;Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. newdialling products. Show less

Resolve (telephonically, via e-mail/letter and on face to face basis) of first time and escalatedcomplaints from intermediaries, employers and members.Troubleshooting with irate clients and managing difficult situations on all levels (intermediaries, employers,and members).Keep accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failuretrends and recurring problems.Identifying the proposing solutions to process and service related… Show more Resolve (telephonically, via e-mail/letter and on face to face basis) of first time and escalatedcomplaints from intermediaries, employers and members.Troubleshooting with irate clients and managing difficult situations on all levels (intermediaries, employers,and members).Keep accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failuretrends and recurring problems.Identifying the proposing solutions to process and service related failures.Build and establish relationships at all levels with external partners and internal departments so as to ensurethat timeous resolutions are found to any problem that might arise.Support role to Customer Relationship Manager.Market drives and other projects as and when required Show less

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