Shahed Syed Osman Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

As an education tutor, my primary responsibility is to help my students improve their academic performance and achieve their academic goals. I am currently tutoring 5 kids ranging from grade 2 to grade 7, and my tasks and responsibilities include:Creating lesson plans: I design customized lesson plans for each student, which are tailored to their individual needs and learning styles. These lesson plans cover a range of academic subjects, including math, science, reading, and writing.Providing one-on-one instruction: I provide personalized instruction to each student, working closely with them to ensure that they understand the material and are able to apply it effectively.Assessing progress: I regularly assess each student's progress, using a range of tools and techniques to measure their knowledge and understanding of the material. Based on these assessments, I develop strategies to address areas of weakness and help them to improve.Providing feedback: I provide regular feedback to both students and parents, highlighting areas of strength and areas that require improvement. This feedback is designed to motivate students and help them to stay on track with their academic goals.Fostering a positive learning environment: I work hard to create a positive and supportive learning environment for my students, one that is conducive to learning and growth. I encourage questions, promote critical thinking, and provide a safe space for students to explore their academic interests.Overall, my role as an education tutor is to help each student achieve their academic goals by providing personalized instruction, assessing progress, providing feedback, fostering a positive learning environment, and maintaining open communication with parents and teachers.

United Arab Emirates

As the Marketing Manager, I successfully developed effective marketing strategies that increased brand awareness and boosted sales. By creating a comprehensive social media schedule, I was able to consistently engage with our target audience and increase our online presence.I conducted in-depth market research that provided valuable insights into consumer behavior, which helped to optimize our marketing campaigns and product offerings. Through my effective management of relationships with suppliers and customers, I was able to ensure that all orders were delivered on time and that customer satisfaction levels were consistently high.In addition, I was successful in sourcing new business by identifying and pursuing new sales opportunities. My weekly forecasting and reporting were consistently accurate and provided valuable insights that were used to inform business decisions.Lastly, I created an impressive online presence that generated significant business from various online platforms within just two months. This was achieved through my innovative use of social media, targeted advertising, and strategic partnerships with relevant online influencers. Overall, my efforts were instrumental in driving the growth and success of the company.

United Arab Emirates

As a successful freelance sales trainer, my primary responsibility was to provide high-quality training to sales teams and individuals. I achieved this by creating engaging and interactive training sessions that covered a range of topics, including sales techniques, customer service, and product knowledge.One of my key tasks was to conduct a thorough assessment of each sales team's strengths and weaknesses, which allowed me to tailor my training to their specific needs. Through this approach, I was able to help sales teams improve their performance and achieve their targets.In addition, I was responsible for developing and implementing effective sales strategies that were aligned with the goals of my clients. This involved analyzing market trends, identifying opportunities for growth, and creating comprehensive sales plans that were both achievable and sustainable.Another important aspect of my role was to provide ongoing support and coaching to sales teams and individuals. This involved providing feedback on performance, identifying areas for improvement, and offering practical advice and guidance on how to achieve success.To ensure the success of my training programs, I regularly conducted evaluations and gathered feedback from participants. This allowed me to continually refine my approach and ensure that my training sessions were always effective and engaging.Lastly, as a freelance sales trainer, I was responsible for managing my own business, which involved marketing my services, managing client relationships, and ensuring that I delivered high-quality training services that met the expectations of my clients. Through my dedication and hard work, I was able to build a successful business that was highly respected within the industry.

South Africa

As a sales and marketing professional, my key responsibilities included:Developing and implementing innovative online marketing strategies to increase brand visibility and drive sales growthCreating and managing sales budgets on a quarterly and annual basisProviding training to new sales team members to ensure they had the skills and knowledge needed to succeedOverseeing a team of 7 sales associates and providing guidance to support their successCreating a comprehensive training program for new sales team membersApproving all sales staff budget expenditures to ensure they were aligned with business objectivesMaintaining up-to-date knowledge of current sales promotions, policies regarding payment and exchanges, and security practicesAnalyzing operational records and reports to project sales and determine profitabilityAttending sales training camps and bringing best practices back to the companySupporting the sales team in proposal writing and contract negotiationsAttending monthly sales meetings and quarterly sales training sessionsNegotiating prices, terms of sales, and service agreements to achieve business objectivesBuilding and maintaining relationships with customers and the community to drive long-term business growthConsulting with businesses to provide accurate product and service informationCreating strategic brand building events to expand the product portfolioMaintaining detailed records of daily activities using online customer databasesPrioritizing tasks and projects to meet tight deadlinesEnsuring accurate and efficient records were recorded in the customer database to enable effective business decision-making.

Johannesburg Area, South Africa

My tasks and responsibilities included analyzing business developments and monitoring market trends, directing and coordinating marketing activities and policies to promote products and services, and directing the hiring, training, and performance evaluations for marketing and sales staff while supervising their daily activities.I collaborated with developers, advertisers, and production managers to market products and services and developed and implemented campaigns for email, online advertising, search engines, and direct mail. Additionally, I applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines, and services.I completed quarterly forecasting and monthly financial reviews and consulted with buying personnel to determine projected demand for products and services. I also coordinated and participated in promotional activities and trade shows, defined and tracked campaign effectiveness, and adjusted strategies accordingly.

Vereeniging Area, South Africa

As a general manager, my tasks and responsibilities included:Building and maintaining relationships with customers and the community to promote long-term business growth.Developing a comprehensive training program for new sales associates and supervising an employee force of 28 associates.Supporting the sales team in writing proposals and closing contracts, as well as selecting the correct products based on customer needs and product specifications.Creating and launching new online marketing strategies, as well as developing quarterly and annual sales department budgets.Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Promptly resolving all customer requests, questions, and complaints, and negotiating prices, terms of sales, and service agreements.Planning and directing staff training and performance evaluations, and attending monthly sales meetings and quarterly sales training.Quoting prices, credit terms, and other bid specifications, and creating strategic brand building events to expand the current product portfolio.Keeping detailed records of daily activities using an online customer database, and recording accurate and efficient records in the customer database.Prioritizing tasks and projects to meet tight deadlines.

Johannesburg Area, South Africa

Provided incentive to increase productivity by offering employees awards for best customer service.Initiated operations improvements to improve overall call centre productivity.Defused volatile customer situations calmly and courteously.Met or exceeded service and quality standards during every review period.Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly.Prepared reports and communication for senior management and clients.Developed all process controls and metrics for daily management of the call centre.Evaluated consumer reports on a monthly basis.Managed call centre from initial start-up to full operational status.Managed high call volume with tact and professionalism.Oversaw call centre employees to ensure customer satisfaction goals were consistently met.Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.Preserved brand integrity by monitoring the consistency and quality of marketing content.Directed and coordinated marketing activities and policies to promote products and services.Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.Defined and tracked campaign effectiveness and adjusted strategies accordingly.Developed and implemented campaigns for email, online advertising, search engines and direct mail.Collaborated with developers, advertisers and production managers to market products and services.Analysed third-party data and investigated new growth opportunities.Analysed business developments and monitored market trends.Analysed usage patterns to understand ways in which customers used company products and services.

Johannesburg Area, South Africa

Conducting research on clients' business issues and goals in order to offer appropriate solutions.Developing alternative business plans aimed at improving customer relationships.Establishing and nurturing relationships with product distribution channels to increase product sales.Providing price quotes, credit terms, and other bid specifications to potential clients.Launching new sales training programs to drive continuous profitability improvements.Evaluating market trends and making recommendations to top management regarding marketing budget allocations.Evaluating current service needs and product satisfaction levels of established customers.Following up on all website inquiries in specific territories to increase potential customer base.

Johannesburg Area, South Africa

Managing a high call volume with tact and professionalism, while ensuring customer satisfaction goals were consistently met.Improving call centre functionality and service capacity by resolving customer complaints efficiently and quickly, and initiating operations improvements to improve overall call centre productivity.Managing customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.Evaluating consumer reports on a monthly basis and preparing reports and communication for senior management and clients.Providing incentive to increase productivity by offering employees awards for best customer service, and conducting performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.Acting professionally and patiently when addressing negative customer feedback, and defusing volatile customer situations calmly and courteously.Managing the call centre from initial start-up to full operational status, and overseeing call centre employees to ensure accurate documentation, research, and resolution of customer service issues.Developing all process controls and metrics for daily management of the call centre, and accurately documenting and evaluating customer service data to inform improvements.Addressing and resolving customer product complaints empathetically and professionally, and consistently meeting or exceeding service and quality standards during every review period.

Pgcei, Education

I recently completed the PGCEI program at John Moores University in Liverpool, which offered an in-depth exploration of key educational.

Bachelor Of Business Administration - Bba, Managemnet, Degree

My BBA degree is a four-year undergraduate program that I completed in business administration. During my studies, I gained a deep.

Certificate, Crisis/Emergency/Disaster Management

I have completed a basic Crisis Management course where I learned about the principles and practices of managing and responding to various.

Diploma, Child Behaviour, Diploma

I completed a basic child behavior diploma program where I learned about child behavior development and how to manage challenging.

Certificate, Child Psychology Course

I completed a basic Child Psychology course where I learned about the cognitive, emotional, and social development of children, as well.

Tefl Cetification, English Language And Literature, General

I completed a TEFL Graduate 150-hour course, which is an intensive training program for individuals interested in teaching English.

Certificate, Arabic Language

I attended a basic Arabic course, which was an introductory program designed to teach the basics of the Arabic language. The course.

Certificate, Advertising, Certificate

Understanding Social Media and Using it to Market your Business Activities and Societies - What is Socail Media The Tools and Strategies.

Certificae, Information Technology, Certificate

I completed computer courses covering A+/N+ certification, core hardware, operating systems, and networking. I learned about computer.