Shaheed Khan Email & Phone Number

Mumbai, Mh, In

Navi Mumbai

 Managing shift and provide expertise on PowerPoint presentation Providing and assisting Investment bankers on various presentation Daily preparation of MIS report for higher management  Anaylsing Data from Revenue Team and Headcount Team and preparing PowerPoint presentation for the Investment Bankers. Creating different types of chart in Excel, MS Graph & Think Cell  Quality checking the work done by the Associates and Managing the high quality as per the SLA.

India

Mumbai

 Managing shift and provide expertise on PowerPoint presentation• Pre-flight request.• Assignment of Work to the production team.• Understand instructions on how to create presentation.• Explain associate and walk them through client instructions.• On-job training for associates on PowerPoint for complex requests.• Create curriculum for complex requests.• Mentor junior associates and assist them get up to required quality and efficiency.• Quality checking the work done by the Associates and Managing the high quality as per the client SLA of 98%.• Preparing Daily and Weekly MIS for higher management.• Preparing training plan.• Managing Yearly Appraisal for the Associates

Mumbai

 Managing a Team to Process Financial Transaction on the request of the customers. (Financial Transaction like Partial Withdrawals, Loans, Surrenders, Refunds, ECS Maintenances.) Tracking all records for payment made by Credit Cards & Online Transaction. Daily Extraction of ECS & Credit Card data and sending to the Clearing Houses. Preparing Daily MIS reports for higher Management. Taking care on Daily Cheque issuance to the customers Coordinating with the Third Party Administration (CITI Bank, Deutsche Bank, HDFC Bank, Bill Desk) for Payment related queries. Daily Reconciliation of ECS and Standing Instruction Extractions.  Performing Quality Checks on Reinstatement Rectification processed by Minacs. (TPA). Taking care of Reinstatement Rectification, Analysis of amount received post lapsation of policies Addition of Riders cases, follow-up of New Policy Issuance cases. Was Awarded for PathBreaker award for achieving 0% in Survival Claim payout Ratio for the financial year 2009-10 Coordination with Claims, New business, Underwriting & Compliance Team for resolving any arise issues.

Experience in; Pre-need) Paying Death Claims & Health Claims, Posting Payments, Processing Customer request, Auditing inter Work done by the processor. Reconciliation of different Financial Accounts of the Company.Processing Health & Life Claims.Reinstating Policies as per Customer Request.Processing Customer Request to set on EFT, Changing Billing Mode, Sending Premium History & Premium Notices.Updating Customers about their policies.Maintaining different accounts of the Company & the Policies.Working along with Reconciliation department to rectify the respective offsetting entries to Balance the AccountsProcessing Loans & RefundsMaintaining Daily Production figures of the team & Equally allocation of work among the team membersAuditing Daily work done by the Team.Ensuring accuracy in Payment Posting, EFT's, Billing, Paying Life & Health Claims, etc. & timely rectification of errors.Preparing Weekly reports for the Management which is presented in Weekly Review Meeting.Reconciliation of different financial Account, offsetting the Accounts entry and Balance the Daily used Account.

Claim processing, Analysis and Projections, Training, Coordination and Delegation of responsibilities, Client interaction, Contract Loading.Worked for BPO US-Healthcare Industry as a Back end operation for Accounts Receivable Management. (Back Office Operation) Prime responsibility was to analyze contracts & Patient Accounts received by the client and rectifying that Insurance Company reimbursed hospitals as per the contract agreement.Ensured accuracy in contract Interpretation and Loading.Done Quality Assurance for contract received from the client and sending across to the client with Correct and formatted data.Follow up with the Insurance Companies in US regarding the proper and timely claim payment.Ensured accuracy in data capturing and timely rectification of errors.Achieving the Targets as per the Schedule and deliver it to the client as per the requirement.

Summary: Was a part of core team at the launch of ABN AMRO Credit Cards. Successfully tested various test scripts on Vision Plus for CMS and ASM modules. Helped in documenting & rolling out the Procedure Manuals for Application Processing Unit (APU). Recruited, trained resources and implemented the procedures leading to accurate output in production. Suggested Employee reward & recognition program to higher management resulting in moral boosting of resources in turn resulting in higher productivityResponsibilities: Was responsible for day-to-day planning for accurate application capture keeping in mind SLA's (Service Level Agreement) with client. Have complete knowledge of Card Co-ordination Unit (Complete maintenance of Credit Cards on Vision Plus). Was handling a team of 50 Peoples including Data Entry OperatorsReporting accurate MIS to Sr. Management.Implemented various MIS reports as per requirements of Sr. Management.RMC:Was responsible for in house archival unit.Liaisoning and ensuring smooth flow of application from in house archival unit to RMC (P N writers) on weekly basis.CCU (Card Co-ordination Unit):Activities learned during cross functionality program.To set up New Add-on, Replacement & reissuing a new card.To process Balance Transfer, Auto - Debit, ECS, Pin Generation basis customer request.Replies to Customer queries and complaints through e-mail.

S.S.C

Graduate Diploma, Business Administration

H.S.C