• Maintained high volume of Calls and met demands of busy and productive group.• Delivered exceptional customer service on collections calls.• Located customers with overdue accounts and solicited payments in compliance with fair debt collection practices.

• Pre-check all support system by formal customer authorization to include additional repair work.• Restocked supplies and submitted purchase orders to maintain stock levels.• Maintained customer complaint, feedback and resolutions.

• Provided high level of customer service to each person by engaging customer, using active listening and effective interpersonal skills.• Verified identification and travel documents to efficiently board passengers for one-time departure.• Provided passenger assistance at ticket counter and gate areas by issuing boarding passes, checking baggage and assigning seats.• Coordinated with ramp agents to successfully store, remove and transport customer baggage.