Shaheed Shaikh Email & Phone Number

India

• Maintaining ownership of strategic initiatives/projects simultaneously and prioritizing them to meet the needs of the segments and deliver a customer centric experience.
• Applying Strategic approach to organizing and managing projects to track progress of key stakeholders and drive accountability to stipulated deliverables and deadlines.
• Collaborating and helping the team in automating regular tasks using Microsoft Power Automate and Power Apps.
• Focus on delivering value and delighting the customers.
• Analysing business problems and understanding how they are currently solving it to choose the right technology and solutions.
• Unleashing creativity and innovation.

Pune, Maharashtra, India

Pune Area, India

• Participating in the customer workshop for critical requirements to come up with the right & cost effective solution.
• Building strategy on what has been done, what needs to be done based on the results.
• Discuss with customer the findings, brainstorm the ideas and refine the plan.
• Managing Demand, Financials (Cap./Exp.), Budgeting, etc. for Program/Project.
• Engaging and collaborating with teams in accordance to project timelines and driving participant engagement to gain commitment, and complete deliverables to advance projects forward.
• Driving projects in Agile, Waterfall along with associated tracking on project management platforms.like JIRA, MS Project, GTD etc.

Pune

• Key Deliverable:
• Managed the design activities for 21 Successful Releases where 168 designs were successfully delivered.
• Designed new features to enable best user experience and managed ongoing operation system.
• Reduced Incoming incidents around 25% by creating chatbot which could answer initial queries.
• 60% Functional Test cases automated using Selenium thereby increased testing efficiency.
• Identified issues well ahead and enabled 0.01% critical issues during production launch.

Pune Area, India

• Key Deliverable:
• Participating in customer calls to understand the requirements.
• Configuration of Customer Segments and assigning rate plans.
• Working on online modules like CX, MI etc.
• Identifying issues and working on solutions.
• Suggesting ways for improving the existing product.

Pune Area, India

• Key Deliverables:
• Proactive monitoring of servers, applications & databases.
• Ensuring all the processes are running fine through regular follow-ups with the team.
• Handling of all severity incidents.
• Mentoring all new joinees.
• Identifying time-wasters and resolving to eliminate them.