Shaheen Haque Email & Phone Number

Dubai, Ae

United Arab Emirates

The Zoom PlatformZoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omni-channel contact center, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.https://zoom.us/Zoom Phone:An easy-to-use business phone system built for everyoneZoom Phone is a secure, seamless and reliable AI-powered phone system. Its centralized management empowers admins, while the easy-to-use platform provides employees with the flexibility to manage calls from anywhere, on any device. Future-proof your business and forge stronger connections with the unparalleled capabilities of Zoom Phone.https://www.zoom.com/en/products/voip-phone/Zoom Contact Center:Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom’s unified communications platform. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, AI Expert Assist, no-code IVR and bot flows, workforce engagement management, reporting and analytics, pre-built integrations to CRM systems, remote control, outbound dialer, and much more. All of the features are available to customers via Zoom’s standard interface, making it familiar for the many users of their video and phone products. Zoom Contact Center delivers fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.https://explore.zoom.us/en/products/contactcenter/

Dubai, United Arab Emirates

Verint® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results.The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners.With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results.Learn more at Verint.comAs the Alliances & Channels Director at Verint, I was responsible for establishing, developing and nurturing Partner relationships across the MEA region.Job Metrics- Identification of potential new partners in assigned region and target countries- Establishment and development of profitable relationships with new and existing Partners- Growth (through existing partner relationships and through acquisition of new partners & products)- Quarterly bookings and revenue generation via Partner relationships- Specific MBOs (Management by Objective)

London, United Kingdom And Dubai, United Arab Emirates

Salesforce is the world's leading CRM software and enterprise cloud ecosystem. The Salesforce Customer Success Platform can help your business grow into a more streamlined, effective and efficient organisation across sales, service, marketing and more.Salesforce began in 1999 with a vision of reinventing Customer Relationship Management (CRM). Since then our pioneering use of cloud computing has revolutionised the way enterprise software is delivered and used, changing the industry forever.Ever since we launched our first CRM solution, Salesforce products have run entirely in the cloud. That means it’s all online – no software, no hardware. There are no expensive setup costs, no maintenance, your employees can work from any device with an internet connection – smartphone, tablet or laptop – and with 3 free upgrades every year it is ideal for small businesses and large enterprises alike. This revolutionary approach has helped to make Sales Cloud the world’s number 1 CRM system.But Salesforce is more than just a single product – it's a complete integrated solution for managing all interactions with your customers and prospects, designed to help your organisation grow and succeed.

Dubai, United Arab Emirates

Interactive Intelligence was a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. The company was backed by a 20-plus year history of industry firsts, and more than 6,000 global customer deployments, Interactive offered customers fast return on investment, along with robust reliability, scalability and security. It was also also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. Shaheen Haque joined Interactive Intelligence Inc., as Territory Manager for Middle East and Türkiye in 2007, based out of the United Arab Emirates.Then tasked with setting up the Middle Eastern office in Dubai (servicing Saudi Arabia, GCC, Türkiye and Pakistan), growing the sales of Customer Interaction Center (CIC)... the then Interactive Intelligence's award winning software based, unified communications and contact center solution where high performance, flexible, software-based-communications, and enhanced contact center functions were a must.Experience of setting up Middle East regional offices and managing direct/indirect sales for other US software vendors, served to compliment Interactive Intelligence’s aim to expand sales within the region.In December 2016 Genesys acquired Interactive Intelligence and the two regional teams merged under the new leadership of Mohamed Afifi. The new product groups became: Genesys PureCloud, Genesys PureConnect and Genesys PureEngage. The newtask at hand was to vigorously promote and expand the use of Genesys solutions for customer engagement, digital channels, communications and collaboration, which would help any businesses, of any size to improve customer experience, improve competitive advantages, reduce costs, and grow their business faster than ever seen before!

Dubai, United Arab Emirates

IBM® Netcool® Network Management helps CSP and enterprise data center and networking staff to discover, visualize, detect, configure, activate, integrate and remediate your network. The single solution combines IBM Tivoli Netcool/OMNIbus, IBM Tivoli® Network Manager and IBM Tivoli Netcool Configuration Manager.Netcool Network Management features:- One integrated set of network management tools that provides network discovery, monitoring, event management and configuration.- Centralized visibility and reporting that encompasses complex, dispersed network environments.- Network discovery and monitoring that can improve network availability and efficiencies.- Event and fault management that can help troubleshoot network issues and resolve them quickly.- Network configuration capabilities that support efficient deployment and change management.Responsible for direct and channel sales, marketing support of the IBM Tivoli Netcool and IBM Business Automation solutions, focused on OSS/BSS and business service assurance within the MEEP (Middle East, Egypt & Pakistan) region, focused on telco, mobile(GSM) operator, service provider, large enterprise and government accounts.

Dubai, United Arab Emirates

Micromuse inc. engaged in the development, marketing, and support of software solutions for business and service assurance. The company's Netcool product suite collects, consolidates, analyzes, and displays the information technology infrastructures availability, performance, security, and business data. Its software solutions offer management capabilities in the areas of business service management, network and consolidated operations management, security information management, performance management, and Internet protocol convergence.Established the office with the overall management of Micromuse Middle East operation as well as...responsibility for direct/channel sales and marketing of the Micromuse Netcool solutions focused on OSS/BSS and business service assurance within the Middle East and North African region.

London, United Kingdom

Micromuse Inc. engaged in the development, marketing, and support of software solutions for business and service assurance. The company's Netcool product suite collects, consolidates, analyzes, and displays the information technology infrastructures availability, performance, security, and business data. Its software solutions offer management capabilities in the areas of business service management, network and consolidated operations management, security information management, performance management, and Internet protocol convergence.Responsible for the recruitment, management of the overall relationships with Micromuse partners within EMEA.Responsibilities included:• Lead negotiate and agree contractual arrangements for partners• Management of recruitment of new partners• Sales/Pre-sales training • Forecast process: collecting, managing and consolidating partner forecasts• Maintaining partner web site• Attending Micromuse trade shows and seminars with partners• Attending customer meetings and events with partners• Management and co-ordination of initiatives within the channel

Surrey, United Kingdom

AppsMart Software Limited, founded in 1998, was a leading supplier of data mart design and analytic application development tools for the Oracle and Microsoft SQL Server platform. AppsMart created a tool also called AppsMart, an analytic application development environment. AppsMart enabled rapid data mart application builders to design data marts based on vertical market solution templates, and standard methods and processes. Company was backed by venture capital firms 3i, Vertex Management Group, Scottish Equity Partnership and Grampian Enterprise Limited. AppsMart was based in Surrey, United Kingdom, and had a U.S. operation based out of Bellevue, Washington. My remit was to establish a channel operation within EMEA, including: • Drive sell through revenue through existing and new partners• Prepare and submit weekly forecasts and flash reports to US sales team • Liaise with Microsoft Data Warehouse partners to share information and channels • Presentations to senior end-user/partner management sales meetings• Sales & pre-sales(where an SE was unavailable) sessions• Help partners identify key competencies and focus on creating solutions around these• Engage on business commercials

London, United Kingdom

Seagate Software, a subsidiary of Seagate Technology, Inc., developed tools and applications for Business Intelligence and systems and storage management that enhance the availability, access and analysis of information. Its award-winning solutions include Seagate Crystal Info, Seagate Crystal Reports, Seagate Desktop Management Suite and Seagate Holos. Seagate Software established strategic relationships with Microsoft, Novell, IBM, Hewlett-Packard Company, Informix, Oracle, Netscape, PeopleSoft, Compaq and other industry leaders, and marketed its products worldwide, through distributors, value-added resellers, systems integrators, retailers, and OEMs.My responsibilities included:• Sales, marketing and channel support across all verticals.• Drive revenue via partners and exceed planned business objectives• Prepare and submit forecasts/reports to management• Liaise with Seagate Corporate Sales teams • Presentations to senior end-user/partner management sales meetings• Keynote Business Intelligence presentations at partner user events • Prepare accounts to upgrade to CRM, Budgeting, Customer Profiling, Balanced Scorecard add-on applications and associated training & consulting• Co-ordinate sales training, marketing & end user visits to close deals

Surrey, United Kingdom

SPSS Inc., now an IBM Company, is a leading global provider of predictive analytics software and solutions. Commercial, government and academic customers worldwide rely on SPSS technology as a competitive advantage in attracting, retaining and growing customers, while reducing fraud and mitigating risk.SPSS software helps organizations predict future events and proactively act upon that insight to drive better business outcomes. By incorporating SPSS Predictive Analytics into their daily operations, organizations become Predictive Enterprises—able to direct and automate decisions to meet business goals and achieve measurable competitive advantage.Responsible for new software sales, whilst sustaining renewal revenues• Directing a team of 5 sales and 3 pre-sales people• Ensuring revenue targets and growth expectations of the team were met• Selling small, medium to large scale data analysis/data mining solutions• Reporting to the International VP of Sales & Marketing,

London, United Kingdom

LBMS(Learmonth and Burchett Management Systems, Inc.) was a leading US Headquartered-Houston, CASE(Computer Aided Software Engineering) and Process Management tool vendor and the original inventors of SSADM (Structured Systems Analysis and Design Methodology) incorporating the waterfall method for the analysis and design of information systems, adopted for the UK government and thereafter widely used in worldwide large scale systems development LBMS had 2 main products sets:- LBMS/System Engineer, a CASE tool utilizing SSADM for large scale client/server software application development.- LBMS/Process Engineer contained components and process libraries that addressed vital application development and business needs. Process Engineer consisted of seven component products, including PE/Process Library, which featured an extensive library of over 160 proven processes; PE/Web Publisher, which enabled users to easily publish processes and templates onto corporate intranets; and PE/Process Manager, which enabled process library authoring.Remit was to ensure new software sales in LBMS application development, CASE and process management tools. Responsibilities included:• Internally drive and support and close software sales in UK • Work closely with marketing and management in sales initiatives• Presentations to customers such as Marks and Spencer

Surrey, United Kingdom

SPSS Inc., now an IBM Company, is a leading global provider of predictive analytics software and solutions. Commercial, government and academic customers worldwide rely on SPSS technology as a competitive advantage in attracting, retaining and growing customers, while reducing fraud and mitigating risk.SPSS software helps organizations predict future events and proactively act upon that insight to drive better business outcomes. By incorporating SPSS Predictive Analytics into their daily operations, organizations become Predictive Enterprises—able to direct and automate decisions to meet business goals and achieve measurable competitive advantage.Responsible for new software sales, whilst sustaining renewal revenues • Ensuring revenue targets and growth expectations of the vertical were met • Selling small, medium to large scale data analysis/data mining solutions into local government & police accounts.

Msc, Business Systems Analysis & Design

Gcse’S And A’Levels

Bsc, Computing Science