- Project ManagementLed end-to-end project management, ensuring timely and on-budget completion.Coordinated cross-functional teams to improve efficiency and reduce project timelines.Mitigated risks and provided clear project updates to stakeholders.- System AdministrationManaged server infrastructure and network settings, optimizing performance and uptime.Conducted system audits, addressing vulnerabilities to reduce downtime.Established backup and recovery protocols for data integrity.- Security Operations CenterMonitored and responded to security threats, minimizing business disruption.Conducted vulnerability assessments and incident response for security breaches.Improved team preparedness through security best practices training.- Microsoft AzureConfigured Azure solutions for scalability and secure remote access.Managed Azure Active Directory, strengthening security across applications.Developed cost-efficient disaster recovery plans within Azure.- Enterprise Resource Planning (ERP)Customized ERP modules to align with business processes.Managed ERP data migrations and system upgrades.Trained users, improving system adoption across departments.- Avaya Communication ManagerConfigured Avaya systems, ensuring reliable communication channels.Integrated Avaya with CRM for better customer interaction tracking.Managed user accounts and permissions for secure access.- Active DirectoryAdministered AD services, user provisioning, and group policies.Implemented SSO and MFA for enhanced security.Conducted audits to ensure compliance and reduce access risks.- Cisco Firewall SecurityConfigured Cisco firewalls, securing network perimeters.Applied firewall policies to reduce cybersecurity risks.Performed log analysis to detect and respond to threats.- IT OperationsOversaw IT operations to ensure high system availability.Developed policies, improving IT response times and support.Managed IT assets and support systems to optimize resources

- Planned IT budget based on project requirements.- Oversaw set up of office environments for mobilization.- Set up of SAPMT office environments as per SA standards.- Negotiated & signed contracts with service providers.- Procurement of IT assets & peripherals.- Managed EPM access for staff.- Managed staff Aramco IDs (Application through EPM, Scheduling & issuing).- Trained staff on the fundamentals of cybersecurity.- Trained team members for L1 & L2 Technical Support.

- Active Directory Setup & configuration- Azure AD management- Developed & managed IT Asset Management Portal & IT Helpdesk (Open-Source)- Managed ITC SIP Trunk, Cisco IP Phony, Cisco Routers & HP Proliant Server- Provided Technical Support to Saudi Aramco Project Management Team (SAPMT)- Managed Cambium PTP Backhaul for Saudi Aramco Offices- IT Budget Planning & Management- Upgraded outdated equipment & technologies- Introduced solutions for a more productive & cost-efficient work environment- Procurement of IT Assets & Inventory- Upgraded securities & educated staff on fundamentals of cybersecurity & staying safe online- Provided Technical Support

• AWS EC2 Instance management• ERP Support (setup, configuration & maintenance (Odoo 11)• Server set up & support• E-commerce development, support & customization• (OpenCart 3, Magento, WooCommerce, Custom PHP templates)• Web development (Laravel, PHP, HTML, Javascript, CSS)• Social media marketing management• Acquired, configured & setup domains & hosting• Remote Technical Support• Staff Training• General IT support (Troubleshooting systems & networks)

General IT support. Setup - IP phones, CCTV systems,and other network peripherals. Web-mail configuration.Configuration and management of office IT inventory (printers, laptops, etc.)

Resolved IT-help tickets; hardware/software troubleshooting. Microsoft SharePoint development and support.

Hardware/software troubleshooting. Network configuration and setups.