Develop and implement comprehensive digital and physical security strategies to protect assets, information, and personnel.Conduct risk assessments to identify vulnerabilities and recommend appropriate security measures.Design, deploy, and maintain digital security systems, including access control, CCTV, intrusion detection, and alarm systems.Manage the integration of digital security systems with physical security infrastructure to create a seamless security ecosystem.Stay up to date with emerging trends and technologies in digital and physical security to ensure the organization remains proactive and adaptive to potential threats.Collaborate with cross-functional teams to ensure compliance with regulatory requirements and industry best practices.Monitor and analyze security events, conduct investigations, and provide incident response to mitigate potential risks.Develop and deliver security awareness training programs to educate employees on security best practices and promote a culture of security.Coordinate with external vendors, consultants, and law enforcement agencies as needed for security-related projects and investigations.Conduct audits and assessments of security systems, processes, and procedures to identify areas for improvement and implement corrective actions.Participate in incident response and crisis management activities to minimize the impact of security incidents.Develop and maintain policies, procedures, and guidelines related to digital and physical security.Provide technical guidance and support to internal stakeholders on security-related matters.Evaluate the effectiveness of security controls and recommend enhancements to strengthen the organization's security posture.Maintain documentation of security systems, configurations, and procedures for future reference and audit purposes.

My elite responsibility includes executing and honing the company’s long‐term strategy of technical delivery to customer as per their application requirement and vision. As technical resource I am responsible to develop interfaces and integration including with third party system. Migration and troubleshoot of IBMS System (ACS, FAS, BMS, CCTV, IT‐Network, Electronic And Physical Security System) is also one of my core responsibility. System upgrades, patch implementation, developing corrective measures, commissioning of projects, fostering hardware selection and its erection, participation in system enhancements program are part of my responsibility.My Responsibility also encompasses from offering cutting‐ edge Technology, developing optimized technical capabilities, orchestrating technical programs with strategic accounts, improving Customer Experience, delivering technical training sessions and nurturing customized solutions as per the application requirement of customers. Major Accounts GE, KPMG, Baker Hughes, EY, HDFC, Thales Group, Mercer, Boeing, Bank of America, Google, Facebook, Blackrock, Tata, P&G, Adobe, Accenture, Amazon, FedEx, Wipro, AON, Microsoft, Deloitte, Harman, Raytheon, Ingersoll, FIS, Juniper & others are under our perimeter.Responsible for driving Global technical Team for Acquiring New Customer base in India basis of technical offering, Seating‐up Technical Standards with the Complete Involvement in Account working as a SPOC for Customer on behalf of JCI & handing every query raised by Customer, Coordinating with Internal & External leadership Teams (Ops Team, Service Team, Procurement, Design & Engineering, Product Company (OEM’s), Vendors) to Streamline the complete process & reducing the timeline for batter deliveries to the customer.

Responsible for managing & leading the technical team for customer services, day-to-day operations and service project management. Driving the service growth, meeting month on month & yearly targets for revenue, billing and cash. Timely services and complete service satisfaction to customers.Managing, Reviewing and controlling the various service parameters i.e. service calls closures, projects execution and get them closed technically & commercially, revenue, billing, cash, inventory management,, customer feedback from all customers, compliance to Tyco EHS (Environment, Health & Safety) policy. Formularizing the options on smoother execution of projects with minimum cost and without impacting the delivery, quality and timelines.Developing, Introducing, & implementation of new processes and plans for business improvement and customer satisfaction. Driving and ensure the Tyco Policies, Behaviors & Initiatives are in force and in line with the global business practice.

Providing service support for complex BMS/IBMS/Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs for Service Contracts To ensure 100% compliance to Service Level Agreement (SLA) i.e. OTA, OTC & PM compliance.To achieve Order booking for new jobs as per funnel, new AMC, Conversion of Third Party System into AMC, on time Renewal of contracts, Revenue & Collection targets every month as per the AOP.Leading a team of service engineers and technicians for day to day routine services and project management alongside generation of sales lead for achieving management defined AOP targets.Handling service projects and migrations from legacy install base; Key responsible from survey of sites, designing & making proposals, bid submission, tender process, customer co-ordination, system booking, internal co-ordination to complete execution to final collection.