Ravina S. Email & Phone Number

-Establish, maintain and build client relationships at all levels to ensure client satisfaction -Implement and train new client on our software -Partner with sales and internal departments to ensure client needs are met through the entire implementation process-Provide end user training for Payroll, Time, HR and Onboarding systems -Proactively coordinate, manage tasks and milestones to achieve implementation targeted time frames and ensure goals are achieved-Oversee appropriate resources assigned to complete project tasks according to plan; establish criteria concerning deliverability performance maintenance design and costs-Brought over $223k revenue in 6 months

- Handled call and email volume of up to 45 per day to respond to customer or sales inquiries such as delivery issues, order tracking, and/or pricing inquiries - Communicated with sales and purchasing team regularly to maintain high customer satisfaction rate of 90%- Selected for and successfully completed User Acceptance Testing for Salesforce Case Management - Undertook an opportunity to get hands-on experience with tools designed for Customer Experience Initiative (CEI)- Assisted with training an entire team on the salesforce case management and developed documentation for daily training sessions

Mason, Oh

-Review Expense Reports & process for approvals -Use Microsoft Dynamics AX software to look up accounts -Prepare Disbursement Requests for payments -Assist in Sales Division with data entry, creating spreadsheets, etc.

- Increased sales by influencing 10 customers a week to open up Kohls Charge credit card- In charge of greeting and welcoming the customers- Assisting customers with any questions and checking their purchased items out- Help keep the store clean and organized for customers to shop at

Columbus, Ohio

- Assist STAR (Stress Trauma and Resilience) program staff- Monitor patient care survey's and inform staff on any errors - Use a software to look up information on previous STAR Clinic donors and responsible for sending invites for further events - Document patient data

Delaware, Ohio

- Assist students with questions regarding registrar tasks- Answer and divert phone calls - Schedule and maintain calendars for academic advisors

Bachelor’S Degree, Psychology

High School

Activities and Societies: - Community Service