Shahrokh Sotoudeh Email & Phone Number

Copenhagen, DK

Copenhagen, Capital Region, Denmark

As a Sales Enablement Trainer and Coach at Trustpilot, my role is integral in driving sales performance and enhancing customer engagement. My key contributions include:Strategic training initiatives, which have significantly improved our operational effectiveness.Developing and executing sales enablement strategies in line with company objectives, focusing.

As a Customer Engagement Manager, my focus was on making sure businesses can get all the benefits of using Trustpilot.Supporting Businesses: Helped businesses use Trustpilot's different methods for sending out invitations, like API and AFS. Also guided on how to add Trustpilot invitations and widgets to their online shops on platforms like Shopify.

Denmark

As a Senior Business Support Agent at Trustpilot, I was devoted to technical support for businesses using Trustpilot.Technical Guidance: I worked closely with businesses, assisting them in flourishing their eCommerce platforms including Shopify, WooCommerce, Bigcommerce, Prestashop, and more.Stakeholder Collaboration: Participated in stakeholder meetings.

Copenhagen, Capital Region, Denmark

Technical work and support with businesses to grow their SEO and marketshare. Guidance to grow their eCommerce platforms such as Shopify, WooCommerce, Bigcommerce, Prestashop and more.Working with Zendesk, developing own processes and features which are then shared with the rest of the team to keep high level of quick and precise work.Reporting to dev-team.

Valby

Working with COPC processes in a big international Call center.Coordinating and leading teams, managers and workers across 5 countries.Ensure coversage of workers, required by our client.Creating workplans and correcting these on the spot.Direct communication internationally on phone, email and chat. Monitoring and proactivitly communicating with team.

Valby

Senior role, assisting newer colleagues in learning and support. Direct contact with engineers and hardware developers reporing errors for future releases.Taking responsibility to ensure high level of quality for both the client and the customers.Technical support to customers, calling in need of assistance with their products.Electronic products from.

Valby

Customer technical support of electronic products:Laptops, phones, tablets, watches, media devices and subscriptions. All made by one client.

Lyngby

Open and close the store in time. Ensure accounting is consistent. Delegate work to employees. Ensure safety is in place.

Lynby

Sale of electonic goods, advice, checkout, support.Employed to assist our service manager, including handling of RMA, complaints, follow-up of service cases, crediting and telephone support.Various tasks such as storage, cleaning up, responsible for small internal events.

Søborg

Caring for children aged 7-14, social events, maintenance of IT equipment

Århus Området, Danmark

Graphic tasks, website design, logo design, advising clients, graphic adjustments.

Pba Design & Business, Business Administration And Management, General, Proffesionsbachelor

Learning business and growth of own creative company.

Multimediadesigner, Ux