Shahrokh Sotoudeh Email & Phone Number

Copenhagen, Dk

Copenhagen, Capital Region, Denmark

As a Sales Enablement Trainer and Coach at Trustpilot, my role is integral in driving sales performance and enhancing customer engagement. My key contributions include:Strategic training initiatives, which have significantly improved our operational effectiveness.Developing and executing sales enablement strategies in line with company objectives, focusing on delivering in-depth training materials, playbooks, and toolkits. This effort equips our sales teams with the necessary tools for their roles.Innovating our onboarding process for new sales team members, leading to shorter ramp-up times and cost efficiencies.Utilizing my deep understanding of Trustpilot's product suite to ensure our teams are proficient in presenting our products effectively to customers.Leading global software rollouts, enhancing skill sets across our commercial teams, and fostering a culture of continuous improvement and adaptability.My approach to training combines strategic thinking with innovative methods, ensuring our programs remain relevant, engaging, and effective.My expertise in instructional design and ability to embrace and leverage various multimedia techniques have allowed me to create dynamic and engaging training content. This includes developing and updating programs to ensure they stay current and resonate with our teams.I am passionate about collaborative environments and working cross-functionally with departments like Product, Support, and Marketing. This collaboration is crucial in aligning our sales enablement strategies and maximizing impact.With a commitment to professional growth and a drive to achieve business success, I am skilled in nurturing talent and fostering a culture that values learning, innovation, and excellence. My goal-oriented approach and dedication to elevating team capabilities make me a valuable asset in environments that prioritize growth, profitability, and transformative change.

As a Customer Engagement Manager, my focus was on making sure businesses can get all the benefits of using Trustpilot.Supporting Businesses: Helped businesses use Trustpilot's different methods for sending out invitations, like API and AFS. Also guided on how to add Trustpilot invitations and widgets to their online shops on platforms like Shopify, WooCommerce, Bigcommerce, and Prestashop.Helping with SEO: Assisted businesses with improving their SEO using Trustpilot.Working with Many Companies: At any given time, I was supporting around 400 companies across Scandinavia. I also assisted colleagues with companies that were not in my portfolio when needed.Training and Sharing Knowledge: Each month, I gave a training presentation to the Customer Success and New Biz teams so they could understand our product better. Also made training materials and product tools that they could use whenever they wanted.Training New Employees: Made sure new Trustpilot employees were given a warm welcome and understood what they needed to do. I trained, mentored, and coached new colleagues to help them in their roles and with their tasks.Meetings with Stakeholders: I often went to meetings with different leaders and teams to help make our products better and help Trustpilot grow.Working on Support Center: Helped with developing our in-house support center by creating new articles and guides. This made sure that everything was up-to-date with our latest products and releases.Reporting Broken Features: If anything was not working, I reported it to our technical support team and dev-team to get a quick solution.Finding Sales Leads: Found new sales leads and gave them to our sales team.

Denmark

As a Senior Business Support Agent at Trustpilot, I was devoted to technical support for businesses using Trustpilot.Technical Guidance: I worked closely with businesses, assisting them in flourishing their eCommerce platforms including Shopify, WooCommerce, Bigcommerce, Prestashop, and more.Stakeholder Collaboration: Participated in stakeholder meetings with different leaders and teams, contributing towards the betterment and expansion of our products.Process Enhancement: With Zendesk at my disposal, I developed personalized processes and features, subsequently sharing them with the rest of the team to maintain high levels of efficiency and accuracy in our work.Mentorship and Training: Invested time in training, mentoring, and coaching new colleagues, streamlining their onboarding process and boosting their productivity.Support Center Development: Assisted the in-house development of the support centre, crafting new articles and guides in line with the latest product releases and updates.AI and Chatbot Development: Collaborated in the development of AI and Chatbot, aiming to optimize workflow and reduce costs.Troubleshooting: When confronted with broken features, I promptly reported to the dev-team, ensuring a rapid solution development.Lead Generation: Identified potential sales leads and relayed them to our sales team for further action.

Copenhagen, Capital Region, Denmark

Technical work and support with businesses to grow their SEO and marketshare. Guidance to grow their eCommerce platforms such as Shopify, WooCommerce, Bigcommerce, Prestashop and more.Working with Zendesk, developing own processes and features which are then shared with the rest of the team to keep high level of quick and precise work.Reporting to dev-team when features are broken to get a solution developed rapidly.Locating sales leads and forwarding them to our sales team.

Valby

Working with COPC processes in a big international Call center.Coordinating and leading teams, managers and workers across 5 countries.Ensure coversage of workers, required by our client.Creating workplans and correcting these on the spot.Direct communication internationally on phone, email and chat. Monitoring and proactivitly communicating with team managers to ensure a high level of work.Ensuring KPI's are met with a high service level. All done in real-time to ensure quality is high.Daily reporting of numbers. Understanding these and developing plans to get even better numbers. Daily meetings with klients, where answers were prepared before questions asked.Analysis of data and understanding trends to ensure a great planning of the near and far future.Travel to foreign countries to train managers and colleagues. Developing plans and processes and implementing these. Work independant and manage 800 workers across five countries:Denmark, Norway, Sweden, Finland and Latvia.External sparring and leadership knowledge sharing to our site in Turkey.

Valby

Senior role, assisting newer colleagues in learning and support. Direct contact with engineers and hardware developers reporing errors for future releases.Taking responsibility to ensure high level of quality for both the client and the customers.Technical support to customers, calling in need of assistance with their products.Electronic products from laptops, phone, tablets, watches and media devices - all form the same client.

Valby

Customer technical support of electronic products:Laptops, phones, tablets, watches, media devices and subscriptions. All made by one client.

Lyngby

Open and close the store in time. Ensure accounting is consistent. Delegate work to employees. Ensure safety is in place.

Lynby

Sale of electonic goods, advice, checkout, support.Employed to assist our service manager, including handling of RMA, complaints, follow-up of service cases, crediting and telephone support.Various tasks such as storage, cleaning up, responsible for small internal events.

Søborg

Caring for children aged 7-14, social events, maintenance of IT equipment

Århus Området, Danmark

Graphic tasks, website design, logo design, advising clients, graphic adjustments.

Pba Design & Business, Business Administration And Management, General, Proffesionsbachelor

Learning business and growth of own creative company.

Multimediadesigner, Ux