I worked on developing and executing strategic marketing plans to drive brand growth and customer engagement. Oversee campaigns, manage budgets, and ensure alignment with business goals.Responsibilities:- Develop and implement marketing strategies, including digital, social media, and offline channels.- Lead digital marketing efforts, including SEO, SEM, and online advertising.- Use analytics tools to track performance, optimize campaigns, and report ROI.- Manage brand positioning, ensuring consistent messaging and exploring growth opportunities.- Oversee content creation for various platforms and ensure alignment with brand voice.- Manage relationships with clients, vendors, and stakeholders, ensuring satisfaction and alignment.- Conduct market research to stay ahead of trends and competitors.- Handle budget management and financial oversight, ensuring cost-effectiveness.- Plan and execute marketing events, coordinating logistics and measuring success.- Drive innovation and adopt new technologies to enhance marketing efforts.

Position Overview:Played a crucial role in assisting the overall management and coordination of events and projects. This position involves working closely with the Event Manager and team members to ensure the successful planning, execution, and completion of various events. Also, handled a wide range of responsibilities, including administrative tasks, client communication, vendor coordination, and on-site event supervision.Key Responsibilities :1. Event Planning and Coordination:* Assist in planning and executing various events.* Collaborate on event concepts, themes, and objectives.* Research and recommend venues, vendors, and suppliers.*Assist with budgeting, contracts, and resource allocation.2. Client Relationship Management:* Understand client requirements and preferences.* Provide exceptional customer service.* Maintain strong client relationships.3. Vendor and Supplier Coordination:* Source and select vendors and suppliers.* Negotiate contracts and ensure timely delivery.4. Administrative Tasks:* Manage event budgets and timelines.*Create proposals, contracts, and invoices.* Assist with event marketing and promotions.5. On-Site Event Management:* Oversee event set-up and staff.* Handle issues and emergencies.* Conduct post-event evaluations.

* Monitored issues carefully and reached out tocustomers to provide immediate resolution andmaintain satisfaction.* Educated customers about AMEX Desk optionsand processed purchases.* Achieved client satisfaction and loyalty byestablishing collaborative relationships,facilitating needs assessment.* Utilized prospecting techniques to identifypotential clients and create opportunities to sellproducts & services* Communicated regularly with clients tounderstand needs, evaluate current product useand cross-sell new products.* Gave personalized shopping service experienceto customers with regards to existing orders andnew purchase.* Worked on customer service oriented project with different departments.* Assisted with conflict resolution during partnershipnegotiations and acquisitions.* Managed customer relations on ongoing basis tomaximize customer retention.* Conducted training and mentored teammembers to promote productivity andcommitment to friendly service.* Used consultative techniques to understandcustomer needs and make strategic referrals.* Delivered superior customer service to strengthenrelationships and drive future business revenue.* Made customers aware of current and newprograms and services.* Reviewed overdue tickets and followed-up withcustomer support personnel to resolve root causeof delay.* Created activities and engagements to enhancecustomer experience, knowledge andpatronage.

A Construction Company based in Mumbai. Started as Client Servicing Executive, Where I would interact and also act as a mediator between the company and the clients and potential clients in regards to upcoming and ongoing projects. - Coordinate with the sales team * Promoted as Client Servicing Supervisor - Managed a team of 20+ executives to drive the business effectively and efficiently.- Conducted briefings every day with the team and explained the expectations and the targets of the company - Briefed about new upcoming deals, finance options, and policies of the company.- Made sure if everything functioning as per the day's action plan.- Generate report EOD and forward it to the reporting manager.Produced reports for daily operations and sales to be used to determine the action needed to correct situations or to initiate improvements.Chose and mentored the main start-up team to outline initial policies and procedures to be adopted by the company.Delivered and implemented various programs, such as staff engagement and gender and cultural diversity. Introduced sound and effective reporting systems to improve operational quality. Verified, reconciled, and approved invoices and expenditure reports.Performed team evaluations and determining areas that needed improvement or more effort. Produced reports for daily operations and sales to be used to determine the action needed to correct situations or to initiate improvements.Chose and mentored the main start-up team to outline initial policies and procedures to be adopted by the company.Delivered and implemented various programs, such as staff engagement and gender and cultural diversity. Introduced sound and effective reporting systems to improve operational quality. Verified, reconciled, and approved invoices and expenditure reports.Performed team evaluations and determined areas that needed improvement or more effort.

Worked as C.S.A (Customer Service Assistant) with various allocations such as Floor walking, Boarding, Transfers (short connections/ Ramp to Ramp connections), Lost luggage department, Arrivals, Meet and Greet, Baggage area, Escalations and MASS Team (Meet and Assist which consist of handling of VVIP/VIP and CIP guest movements right from entry to exit).Undergone Training such as :○ BAH Training (Basic Airport Handling).○ Basic AVSEC Training (Aviation Security).○ PRMD Training. (Person with reduced mobility and disability).○ SABER Sonic software.○ ER Training (Emergency Response).

Worked for a US based BPO ' The Web Company', where I resolved queries in regards to hardware, software and connectivity.- Guided the Customer over the Call / Email in order to resolve it effectively and efficiently.- Escalated to higher technical teams if the problems persisted. * Later Promoted as an Subject Matter Expert (SME), * Guided the new recruits with the systems.

Paid Internship with Mumbai Crime Branch Head Lawyer Mr. A.K. Chauhan, who has been practicing in the High Court from the past 31 years. - Handled Client Servicing- Drafted Legal Documents- Co ordinated with the clients in regards to legal proceedings.