Shai Patel Email & Phone Number

Dudley, Gb

• SAP Maintenance, reversing Accrual journals from prior period and creating new cost centres & expense codes and mapping accordingly within Avanti Hierarchy. • Neptune & Approval Routings including periodic reviews of approval routings with Business Partners to capture any changes that have taken place during the period. • Setup of new Purchase Material Codes. • User Queries & Training including Setup of new SAP/Neptune Users. • Conduct Neptune training surgeries around the business on a consistent basis. • Ownership of user queries through live ticketing system. • Interact with Group SAP & IT taking the lead in liaising with Group SAP to resolve any system configuration issues (SAP). • UAT Testing – Test and roll-out new patch functionality, facilitate system upgrades. • Attend quarterly system review meetings with Group and other Train Operating Company (TOC) system admins to review outstanding queries and development opportunities. • Support Management Accounts & Shared services teams on internal/externals audits. • Assisting and supporting adhoc projects as a subject matter expert.

Leicester, England, United Kingdom

Reporting to End Users Computing Manager, responsibilities include:• Prepare change requests and obtain authorisation for operational system changes /upgrades and complete impact analysis reports to assist in reaching informed decisions in a timely manner• Complete process mapping exercises for any changes to procedures prior to implementing operational systems upgrades/project milestones, ensuring that they are in line with current and future business requirements• Promote effective and efficient use of applications by collaborating with users on one-to-one, group training or technical projects• Fulfil requests, working closely with wider IT function and external suppliers, in line with agreed service levels• Ensure effective communication to stakeholders regarding progress on changes, upgrades, major incidents, and effectiveness of applications• Manage technical relationships on key systems• Design, develop and test configuration changes to applications at the application layer• Understand Maximus UK operations and identify opportunities to improve the efficiency and effectiveness of business processes• Anticipate problems and testing and validating changes prior to implementation, so minimising changes that do not deliver the required outcomes• Investigate and resolve systems incidents/ outages, in liaison with business and IT functions• Assist and run technical projects within the IT functionAchievements: Ensuring a successful internal system upgrade – identify resources, creating a suitable test and research plan, carry out the assessment and monitor progress in a suitable documentation format.

Dudley, United Kingdom

• Developing/supporting work on SQL, ASP.Net, VB.net, C#, and oracle on a weekly basis• PowerShell Conversions – converting scripts from Unix to windows • Web development – creating and implementing a user interface that can be linked to add and store details/information in the database.• Using SQL to create highly available databases and writing queries• Converting a SQL database to a web from as a read only application for users to look up details surrounding tenants• Assisting with in house enterprise software. Dealing with issues based on level of importance, allowing individuals to describe problems in detail so they can be addressed • Information at work - document management system• Microsoft office – excel using formulas and converting data to an excel format • SSRS- creating reports and emailing them off to users within the council • Providing support to applications and service for in house and third party applications within the scheduled SLA time• Troubleshooting issues related with the servers and databases within the council • Communicating with users on a daily basis about requirements and issues related to an application or software that has been designed and implemented.• Creating documentation for other team members and users to provide support to systems • Active directory - Provide permissions and access to networks • Remote desktop connection into users PCS to fix unknown related issues • ITrent in house financial council application – upgrades, Fixes and support

Dudley, United Kingdom

• Logging tickets based on priority dealing with surrounding issues affecting a site or customer which included hardware, software and Epos systems issues.• Answering phone calls and communicating with customers in a professional manner about problems that were occurring on the site, which affected trade and analysing how the problem could be resolved. • Remote desktop connection into a site PC or till using an IP address, to review a potential issue that prevented a site from completing a daily task. • Writing scripts that could be executed as a command within a database to remove errors for a user.

Dudley, United Kingdom

• Developing/supporting work on SQL AND ASP.Net on a weekly basis• PowerShell Conversions – converting scripts from Unix to windows • Web development – creating and implementing a user interface that can be linked to add and store details/information in the database.• Using SQL to create highly available databases and writing queries• Converting a SQL database to a web from as a read only application for users to look up details surrounding tenants• Assisting with in house enterprise software. Dealing with issues based on level of importance, allowing individuals to describe problems in detail so they can be addressed

Birmingham, United Kingdom

• Working on checkouts and handling cash• Dealing with a range of customers and complaints• Carrying out stock replenishment duties ensuring shop floor was stocked • Promoting public understanding - going out and asking for donations from the public • Achieving personal daily sales targets regularly• Meeting deadlines of tasks being carried out• Working under pressure, multitasking during busy periods• Ticketing and hanging - ensuring products were tagged correctly with price and size