Shai Patel Email & Phone Number

• SAP Maintenance, reversing Accrual journals from prior period and creating new cost centres & expense codes and mapping accordingly within Avanti Hierarchy.
• Neptune & Approval Routings including periodic reviews of approval routings with Business Partners to capture any changes that have taken place during the period.
• Setup of new Purchase Material Codes.
• User Queries & Training including Setup of new SAP/Neptune Users.
• Conduct Neptune training surgeries around the business on a consistent basis.
• Ownership of user queries through live ticketing system.

Leicester, England, United Kingdom

• Reporting to End Users Computing Manager, responsibilities include:
• Prepare change requests and obtain authorisation for operational system changes /upgrades and complete impact analysis reports to assist in reaching informed decisions in a timely manner
• Complete process mapping exercises for any changes to procedures prior to implementing operational systems upgrades/project milestones, ensuring that they are in line with current and future business requirements
• Promote effective and efficient use of applications by collaborating with users on one-to-one, group training or technical projects
• Fulfil requests, working closely with wider IT function and external suppliers, in line with agreed service levels
• Ensure effective communication to stakeholders regarding progress on changes, upgrades, major incidents, and effectiveness of applications

Dudley, United Kingdom

• Developing/supporting work on SQL, ASP.Net, VB.net, C#, and oracle on a weekly basis
• PowerShell Conversions – converting scripts from Unix to windows
• Web development – creating and implementing a user interface that can be linked to add and store details/information in the database.
• Using SQL to create highly available databases and writing queries
• Converting a SQL database to a web from as a read only application for users to look up details surrounding tenants
• Assisting with in house enterprise software. Dealing with issues based on level of importance, allowing individuals to describe problems in detail so they can be addressed

Dudley, United Kingdom

• Logging tickets based on priority dealing with surrounding issues affecting a site or customer which included hardware, software and Epos systems issues.
• Answering phone calls and communicating with customers in a professional manner about problems that were occurring on the site, which affected trade and analysing how the problem could be resolved.
• Remote desktop connection into a site PC or till using an IP address, to review a potential issue that prevented a site from completing a daily task.
• Writing scripts that could be executed as a command within a database to remove errors for a user.

Dudley, United Kingdom

• Developing/supporting work on SQL AND ASP.Net on a weekly basis
• PowerShell Conversions – converting scripts from Unix to windows
• Web development – creating and implementing a user interface that can be linked to add and store details/information in the database.
• Using SQL to create highly available databases and writing queries
• Converting a SQL database to a web from as a read only application for users to look up details surrounding tenants
• Assisting with in house enterprise software. Dealing with issues based on level of importance, allowing individuals to describe problems in detail so they can be addressed

Birmingham, United Kingdom

• Working on checkouts and handling cash
• Dealing with a range of customers and complaints
• Carrying out stock replenishment duties ensuring shop floor was stocked
• Promoting public understanding - going out and asking for donations from the public
• Achieving personal daily sales targets regularly
• Meeting deadlines of tasks being carried out