Handling customer trouble tickets and troubleshooting services for corporate customers within SLA. Provide solution related to Interruption in Data or Network Services, Latency / Request timeout, Slow Response, Link Down. (TCL, TTSL, BHARTI, VODAFONE, RELIANCE, SIFY, PGCIL, RAILTEL) for our quick response within TAT. Monthly Reports, including all MS work. Log all Incident/ Service Request details, allocating categorization and prioritization codes Responsible for maintain records for the customer requirements and delivered solutions. Responsibility of getting link through, end to end testing, network related issue and get it resolved. Monitored network performance and uptime and responded quickly to incidents. Isolate the problem quickly weather the problem in network or customer end. Investigate the reported issue and providing the RCA (Root Cause Analysis) for the issues occured. Follow up with the dispatched problems to ensure proper and quick closure.Skills: Information Security Internet Protocol Suite (TCP/IP) IT Management Service Desk - ITIL Service Strategy ITIL Process Implementation ITIL Service Operations IT Service Management. Networking Problem Management - Incident Management Customer Service

L1 network engineer. We work here as fault management. We check configuration part of MPLS /ISP/ Customer end.in which we check reachability of live circuits and align last mile field support to get the fault rectification.Skills: Information Security Internet Protocol Suite (TCP/IP) IT Management Service Desk - ITIL Service Strategy ITIL Process Implementation ITIL Service Operations IT Service Management. Networking Problem Management - Incident Management Customer Service

• Service planning, task schedule, quality initiatives to meet the business plans.• Take proactive steps to ensure the best practices are made among all the team members.• Meeting with the team members for new Updates about Technology and Business. • Coordination with cross functional teams at Jio Centre (Acquisition Lead, Network & Planning, O&M, SCM, S&P Manager) • Productivity & SLA management (Appointment Adherence, Turn Around Time, Conduct Training for Unitized Technician / Floating Technician and validation.Skills: Fiber to the x (FTTX) Infrastructure Data Analysis Service Delivery Project Management - Customer Service