Fahd Shaikh Email & Phone Number

Melbourne, Victoria, Australia

Dubai, United Arab Emirates

Infrastructure team member managing day to day Infrastructure for the firm globally . Management and administration of user accounts via Active Directory, Exchange, GPO, VoIP telephony and voicemail systems. Active participation in IT Projects by understanding project objectives & scope, following project milestones, sharing technical expertise, and recommendations. Expertise in SCOM & SCCM, SAN, NetApps, HP MSA & NAS Management, Hyper-V & VMware Infrastructure, Azure, Office 365 & MDM, along with Commvault, Cisco UCS, Citrix (XenApp, NetScaler) & Windows Server administration.

Dubai, United Arab Emirates

Managing IT Infrastructure & IT requirement in various Projects for Middle East Region for the organization.Defining business policies and requirements for technical systems for various clients and projects by improving business systems and bridging the need of the business with the use of IT. Manage clients with planning strategically the business requirements.Review infrastructure, hardware and system software, technical components in all Proposals and RFPs. Overcome technical or architectural challenges within existing or new Customers, and coordinate communication and activities required.Coordinate numerous activities with a Global IT Team with support and excellent team work skills for groups of people who need to cooperate to achieve maximum efficiency by analyzing quantitative and qualitative data. Run beta and pilot programs with early-stage/pre-released products.Driving a solution set across development teams through Client requirements, product contract, and positioning. Monitor & forecast the system performance, Conduct Performance Benchmark Test and report.Working closely with COO, CIO & Country Managers in requirement gathering and business support needs. Manage IT CAPEX and OPEX Budget. Defining Project Implementation plan and assigning resources. Managing Blackberry Enterprise Server and rollouts for Middle East region.

Dubai, United Arab Emirates

Analyzing the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals with best possible result.Closely cooperate with development team and with the help of performance architect to work for products and clients; Develop and manage product plan, roadmap, including management of current functionality and vision for the future.Determining Solutions based on Customer requirements. Define product definition and specification through concise and thorough documentation and communication with cross-functional departments; deliver with prioritized features and corresponding justification. Proposal Generation.Prepare and deliver technical sales & marketing presentations. Provide clients with technical training and consulting. Provide Support sales and business initiatives and integrate sales related processes across the company in the allocated Territory Provide technical expertise to Sales and Marketing for creation of product positioning, collateral, data sheet, manual, competitive analysis, training, and customer presentations. Assist and provide company responses to RFI/RFP for product answers to Sales. Facilitate requirements sessions and document business and system requirements for the product.Work with Sales Leadership & Sales Executives to develop, communicate, and implement effective sales growth strategies and processes Facilitate feedback to different areas of the business regarding client needs, operational needs, business opportunities, product features & functions, and marketing/sales programs.Managing Process documentation according to the organizations documentation methodology. Provide detailed representation at Executive level meetings with prospects, clients, and channel partners.Recommend creative selling and product positioning techniques based on market and product knowledge. Assist in developing brand identity and recognition.

Riyadh, Saudi Arabia

Joined as Systems Analyst, promoted to Network Manager to lead a team of 7 to deliver IT Management projects in Telecom, Finance, Healthcare and Medical Insurance delivering time critical projects ahead of schedule.Worked closely in requirement gathering and business support needs. Manage IT CAPEX and OPEX Budget. Defining Project Implementation plan and assigning resources.Handling with Prepaid calling card system, various call center Projects and day to day IT support for over 6 sister companies. Managed & Implemented VoIP projects within 50% of time allocated.Implemented & managed Healthcare system for Medical Insurance Company across Saudi Arabia successfully.Managed and executed Point of Sales Project for recharge voucher.Completed time critical data center setup and migration project of 25 server racks ahead of schedule.Successfully executed Bulk Mobile Messaging project for in tight time frame.Implemented IT projects such as call centers.Managed (Configuring, Installing & Troubleshooting) Point of Sales recharge voucher terminal projects.Managed ISP.IP (sub-netting, super-netting); IP routing (LAN/WAN); WAN installations (ISDN, leased line & frame-relay); LAN installations (flat networks using FDDI /ATM); Shared networks (layer 2 shared backplanes); EIGRP.VPN's (installation & administration), MPLS & MPBN, Access list (ACL), OSPF/BGP, SNMP, Switched nw’s.Maintain, Upgrade and troubleshoot LAN, WAN and other networking devices. Managing ERP & CRM’s.Perform routine administrative tasks on antivirus, anti spam, firewalls, and Intrusion detection solutions.Planning, designing, installation, maintenance, operation and administration of sophisticated computer network. Define IT policies and draft SLA’s. Bid & Negotiate for Projects. Provide estimate budgeting for the projects. Handle and maintain client relationship after successful execution of project and provide feedback on customer satisfactory.

Mumbai, Maharashtra, India

Part of IT team to fulfill time bound deliveries and requests.Designed & developed LAN topology with effective usage of resources. Responsible for Network Security.Fully documented systems requirements, development, optimization, and troubleshooting as a best practice and ensured future reference and time saving.IT Policy document development.Managed MS Exchange. Outlook express & Microsoft outlook. Domino server-Lotus Notes.Performed routine Network wide backup of user and application data such as Oracle, SQL. Responsible for Data Center (Sun, HP servers, SAN & NAS),data backup by VERITAS BACKUP,UPS,AC,Site readiness, Vendor evaluation.Setup domain controllers enabling DHCP and configuring gateways for default routes. Supporting remote user sites through CITRIX and windows Remote Desktop application.Responsible for installation of Lan/Wan using networking devices, Ethernet Hubs, Cisco/Avaya and 3com switches, UTP cabling & testing using ICMP, TCP/IP.Preparation of reports (such as monthly activities, SLA), conducting Customer Satisfaction Surveys, IT utilization study and recommending on areas of improvement, preparing and compiling the budget in coordination with user departments.Process purchase requests for all user hardware. Managing 60 laptop and 100 Desktop users. Install, Administer, troubleshoot Domino server-Lotus Notes, Oracle 9i, CAD, SAP, AS400, ICE and other software’s. MS Exchange, Managing Outlook Express & Microsoft Outlook. Domino Server-Lotus Notes.

Mba

Bachelors