Shailendra M. Email & Phone Number

Noida, Uttar Pradesh, India

 Acts as the routine contact point, receiving and handling requests for support. Systematically interprets user problems and identifies solutions and possible side effects. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Creation, deletion and managing rights of users through Azure Active Directory. Responsible for taking care of mail as well as escalation calls. Monitor and respond quickly to incoming requests related to IT issues. Follow up with service provider Microsoft, Hp, Lenovo on different issues. Installing and configuring Windows 2016/2019 servers. Maintenance of Domain Controllers assigning securities permission to users. Troubleshoot outlook client issues configured with O365. Scheduling maintenance for IT equipment Keep inventory of all equipment, software, and license users. Planning for the disposal or replacement of IT assets. Maintains records, informs users about the process and advises relevant persons of actions taken. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, cables etc).

Noida, Uttar Pradesh, India

 Installing and configuring computer hardware operating systems and applications. Responsible for taking care of tickets on manage engine ticketing tools. Troubleshoot & diagnose problems reported by users. Monitor issues from start to resolution. Troubleshooting of Domain user login and trust relationship issues. Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.  Configuration and maintain Google Suit Users Account.  Escalate, if needed, unresolved problems to a higher level of support Contributes to creation of support documentation.

Noida, Uttar Pradesh, India

 Installing and configuring computer hardware operating systems and applications. Creation, deletion and managing rights of users through Active Directory. Troubleshooting of Domain user login issue, testing of all kinds of Printer. Troubleshoot & diagnose problems reported by users. Responsible for taking care of mail as well as escalation calls. Categorize and record reported queries and provide solutions. Create, manage and configure DHCP server. Monitor and respond quickly to incoming requests related to IT issues. Configuration and maintain Microsoft Outlook Users Account.  During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

New Delhi, Delhi, India

 Software installation, configuration, and management Troubleshooting and support Updating software packages Troubleshoot and resolve client PC issues Install hardware/software Set up and integrate networks Secure client networks and PCs Set up of network printer and any other network media devices. Provide support iPhone iPad Macs, Pcs and Ubuntu file and media servers. Support include setting up trouble shooting and configuring with network. Assist with set up and install routers for home network and all multimedia device. Install and configure home audio for surround sound environments. Due to expertise in hardware and software I have provided outstanding customer service and support to private clients and businesses. Researched the best hardware for my clients for their needs and gave them quality with a great price. Implementation, deployment and maintenance of business applications for individuals and small businesses in the metropolitan area. Deploy printers and 3-in-1 devices in network and standalone environments. Resolve hardware, software and network issues. Provide solutions that save clients time and money increasing their bottom line. Provide remote, phone and physical location support. Assessed problems with hardware or software and gave recommendations to clients Hardware maintenance: replacing hard drives and thermal paste in client computers & game consoles

Mca, Computer Science

Bca, Computer Science