• Develop new strategies and process to make client support more effective and efficient.• Draft articles to develop knowledge base for company help center to better service clients.• Expertly address dense questions providing answers that are quick and easy for clients to understand.• Promoted to Level 2 Associate within 2 months.

• Promoted to Manager after proven success throughout the restaurant.• Providing excellent customer service to enhance current dining experience to generate a repeat customer base. • Organized and facilitated large parties, weddings and philanthropic events for up to 500 people. Worked within their budget and ensured the customers had the best experience.

• Excellent product knowledge to increase revenue for the company.• Promoted for my excellent customer service, product knowledge, and knowledge of the company to a corporate trainer position.• Traveled coast to coast to train new employees about the culture of the company, exceeding customer expectations, and software systems.• Increased per check average by the ability to upsell products.• Recognized as employee of the month for superior customer service.• Proven success with increase in sales each year I worked with the company.• Responsible for weekly inventory of products in the restaurant. • Worked directly with customers, face-to-face to ensure increased sales.• Part of exceeding financial goals within the company to increase openings of new restaurants.