Shaimon Martinez Email & Phone Number

Bridgeport, Ct, Us

Participate in VoIP system projects, including installation, setup, and configuration.Collaborate with team members to ensure smooth implementation of VoIP solutions.Assist in testing and troubleshooting during the installation phase.Provide expertise in VoIP system setup to ensure optimal performanceServe as an escalation point for complex issues.Participate in on-call support for critical situations.Diagnose and resolve VoIP network connectivity issues.Troubleshoot call quality and latency problems.Investigate and address VoIP hardware and software failures.

Connecticut, United States

Analyzed and monitored product performance using data-driven insights.Created and executed test plans to find and fix defects, improving quality.Reviewed and approved test results to maintain high quality standards.Developed and maintained test metrics for clear progress tracking.Helped maintain and improve product quality for user satisfaction.Collaborated with the product team on design and development.Created user-friendly documentation and tutorials for easy understanding.Streamlined testing processes to boost team productivity.

Provided technical support for telecommunication equipment like home networking routers, modems, and MTAs.Ensured network connectivity for both voice and data services.Resolved email issues, managed blacklists, reset passwords, and configured SMTP/POP settings.Troubleshooted LAN connectivity problems, finding and implementing effective solutions.Stayed updated on industry trends, learning new concepts to improve job performance.Used a structured problem-solving approach to resolve technical issues efficiently.Communicated technical details to non-technical users in understandable terms.Adapted to new technologies and fast-paced environments through continuous learning.