Shaina Hanhart Email & Phone Number

United States

Advised students regarding University requirements and individual program requirements, including applicability of transfer credits in a timely and professional manner.Developed and provided assessments of retention initiatives.Prepared accurate degree audit templates/guides for each program major.Conferred with faculty or administrator with regard to academic policy issues, such as acceptable course substitutes for a particular degree.Prepared and updated degree audits, student records using advising technology.Received and processed applications for graduation. Performed quality reviews.Advised, as needed, special student populations requiring advanced knowledge of programs and procedures.

Specialized in the in-depth examination and detailed analysis of student records in order to provide technical and academic customer service regarding the student record process, including verification of student transfer data and performance and analysis of complex calculations related to academic records and graduation.

Responsible for implementing all strategies of the DED/Health Careers Institute admissions process.Managed assigned Health Careers Institute courses, working with individual faculty and prospective and current students. Manages course evaluation procedures and analyze data. Provides written updates on course enrollment and completion numbers and procedural goals. Assisted in the planning and implementing of all recruitment functions. Provides information to prospective students on admission requirements and funding processes. Assisted other departments/areas in DED and on campus with recruitment efforts. Answered questions of a complex nature regarding DED/Health Careers Institute admissions policies. Replied to phone calls, correspondence, and email from prospective and current students. Reviewed applications for admission and counsels applicants regarding their eligibility status.Developed and nurtured relationships with influential contacts. Traveled to conferences, high schools, colleges and other learning institutions to publicize and explain courses and admission requirements and procedures. Assists with events, both on and off campus. Represented DED/Health Careers Institute at events/functions. Coordinated the work of Admissions Counselor I positions. Interviews prospective personnel.

Addressed customers’ needs in a timely and proficient manner. Paying close attention to any concerns and working to sufficiently resolve them.Assisted the office manager in composing successful bids for new government accounts.Upheld the highest ethical standards when dealing with sensitive customer information.Developed skills and enacted new policies in which to help make the customer service department more effective for customers.

Utilizing a combination of current procedures and new approaches brought past due accounts to a lower than previously achieved percentileEnsured that customers received the top level of customer service while being held accountable for past due invoices.

Received and routed all inbound calls to proper departments or persons within the company while maintaining a welcoming presence.Compiled pertinent daily reports to include sales report and AP/AR reports.Entered accounts payable, payments received from customers and paid bills according to due dates.