Shaina Pichardo Email & Phone Number

United States

Manage, lead and coordinate a team of 25 skillful collection agents that prepare and execute payment arrangements while maintaining current or past due accounts. As a veteran trainer for the department I’ve educated over 300 agents while upholding FDCPA regulations resulting in the successful recovery of over 6 million annually in debt collections.Orchestrated weekly KPI meetings to illustrate current production to align with set goals within the department while utilizing programs such… Show more Manage, lead and coordinate a team of 25 skillful collection agents that prepare and execute payment arrangements while maintaining current or past due accounts. As a veteran trainer for the department I’ve educated over 300 agents while upholding FDCPA regulations resulting in the successful recovery of over 6 million annually in debt collections.Orchestrated weekly KPI meetings to illustrate current production to align with set goals within the department while utilizing programs such as Ring Central, TLO and Qeval to assist in providing crucial data.Maintain a daily, weekly and monthly task list to organize and structure company needs that include……………while overseeing dialer operations to ensure success of consumer-company activities Show less

United States

Responsible for designing, implementing, and managing training programs for collections staff. This role involves creating training materials, conducting training sessions, and evaluating the effectiveness of training programs to enhance the performance and compliance of the collections team.

United States

Responsible for managing and recovering overdue payments from customers or clients. This role involves interacting with individuals or businesses to collect outstanding debts, negotiating payment arrangements, and ensuring that collections activities adhere to legal and company policies.

United States

Responsible for accurately inputting, updating, and maintaining data in various systems and databases. This role requires attention to detail, organizational skills, and the ability to manage and process large volumes of information efficiently.

United States

Responsible for handling customer inquiries, managing account transactions, and providing support through phone-based banking services. This role involves delivering excellent customer service, ensuring the security and accuracy of transactions, and resolving issues efficiently.

Bethlehem, Pennsylvania, United States

Responsible for managing and recovering overdue payments from customers or clients. This role involves interacting with individuals or businesses to collect outstanding debts, negotiating payment arrangements, and ensuring that collections activities adhere to legal and company policies.

Business Administration And Management, General

Diploma Of Education