Shaina Davis Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Mn

St Paul, Minnesota, United States

Provide front-line customer service via phone and email to clients and outside stakeholdersManage all tasks that require an in-person presence, including processing incoming and outgoing mail, ordering supplies, speaking with drop-in customers, and maintaining a functional and tidy office spaceStuff and mail annual W2 statements to more than 1600 employees per yearBuild and pull reports from CRM regularly for demographic reporting and at leadership’s request for special projectsBuild relationships with other Lines of Service and LSS Central Services to allow for collaboration and smooth operationsWrite clear documentation of processes and train new team members on all responsibilitiesWork with colleagues to coordinate posting on the organization’s social media platformsIncrease communication internally and externally to make annual projects run smoothly

Managed logistics for Community Board meetings, including invitations, room reservations, and refreshmentsReconciled and audited all daily cash and credit transactions for the branch Acted as colleagues’ go-to person for training and questions on all online systems used for workLearned policies and rules for childcare, camp, fitness, membership, and aquatics departmentsResponded to member queries in a timely and professional mannerProcessed refund requests, camp session changes, and childcare calendar changesSupported the Family Camp and Wilderness Camp teams with back-end registration needs

West St Paul, Minnesota, United States

Hired, trained, supervised, and coached a team of 25 part-time childcare employeesManaged scheduling and coverage for two drop-in childcare sitesManaged contract partnership with Dakota CountyEnsured compliance with all safety regulations and childcare best practicesCreated and maintained up-to-date documentation describing policies and proceduresIncreased program attendance from an average of 7 participants per session to 15 participants per sessionSold family engagement products including birthday parties and weekend events

Hired, trained, supervised, and coached a team of five full-time youth-serving employees

Emma B. Howe Northeast Family Ymca

Education-focused case management for Hennepin County youth who are being placed in foster care.

Open World Learning Community

Served at Open World Learning Community, a 6-12 public magnet school in Saint Paul. Supported a cohort of 30 youth in 6th-9th grade in a variety of ways, including: organizing and providing tutoring and behavioral support; recruiting volunteer tutors and mentors; establishing and running a lunchtime mentoring program; and supporting other school programs and activities.

Supervised transportation, created programming, and led activities for campers ages 5-14.

Designed, programmed, and ran experiments for faculty research; developed curriculum for introductory and research methods courses.