• Responsible for managing customer support services for all clients.• Developing customer’s websites and managing hosting services.• Building and managing Help Desk Support System.• Maintaining, installation of Servers, Desktops, laptops, routers, switches and networks• Providing onsite support to company’s clients.• Maintaining annual contracts as Citrix administrator for customers.• Manage all incoming IT support emails into the IT Management System and direct to the necessary support queue, escalating requests to the appropriate party, as needed.• Ensure relevant IT support staff are made aware of the current support issues via agreed communication procedures.• Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner.• Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.• Responsible for installation and commissioning for PABX and IP Exchanges, Security and CCTV, Widows servers (2003. 2008,2012) , Time attendance, VPN connections , Routers and switches, Desktops, Laptops, Printers, Scanners and almost all IT related hardware and software.

Providing IT services to corporate and many local businesses all types of IT Support and services of software, hardware, website hosting and development building and managing networks and desktop support.Organized and managed sales and support teams. Worked with management team to identify and evaluate market, new target clients and develop and implement strategic sales plan.Managed internal teams to deliver outstanding presentation to capture profitable business opportunity.-Achieved own sales target and lead team to achieve team target and/or overall company target.-Initiated and complete proposals and presentation for new business opportunities-To maintain an excellent client relationship with existing and potential client.

During my time at ITAL I was assigned to provide, manage and implement a corporate centralized IT structure for all sub companies, including 3 remote manufacturing units for socks and garments and 5 sales and marketing branch offices in major cities. I build and delivered main IT control center by deploying application servers in head office and hired IT team for fixing and providing quick support to all locations.I worked closely with different Departments like finance, HR and Production Management for the deployments of ERP application including production, sales and customers self-service portal.I installed remotely managed anti-virus server for more than 100 users.

• Manager for the Customer Support Dept. Guiding team to solve day to day computers hardware and software issues, assembling & General fault finding of software, & hardware.• Setting up the process for attending to the support request from the users.• Laying down the network design for the premises and recommending the required equipment.• Coordinating with vendors for the procurement of goods and internet linkage.• Getting the issues solved in a timely manner and escalating the problems which require intervention from higher levels.

Responsible for Troubleshooting & installation of computer Peripherals, hardwareResponsible for the installation of Operating System, application software, assembling & General fault finding of software& hardwareManaging system administration, networking and hardware management.