As an Owner my responsibilities focus in all areas of the business mainly 1}Operations Department: Set SMART goals that challenge Sales team in order to meet and exceed customer’s expectations and agreed business goals. Co-ordinate with stakeholders and store potential in order to agree sales, gross margin and net profit. Responsible for Supply and Chain. Responsible for Expansion of the Stores across UAE, Qatar & Oman. Overall management and co-ordination in… Show more As an Owner my responsibilities focus in all areas of the business mainly 1}Operations Department: Set SMART goals that challenge Sales team in order to meet and exceed customer’s expectations and agreed business goals. Co-ordinate with stakeholders and store potential in order to agree sales, gross margin and net profit. Responsible for Supply and Chain. Responsible for Expansion of the Stores across UAE, Qatar & Oman. Overall management and co-ordination in following sectors; Strategic promotion, Merchandising, Marketing, Special & Corporate Events, Brand & Corporate Identity, Public relations. Keep attention on smallest details of the business. Long term pricing strategies 2}Sales Department: Lead sales team to optimize sales and profitability in the store using the knowledge of product range, local & international market, competition and customers.  Monitoring Business KPI’s to formulate it with an Action Plan. Variance Analysis, etc. to enable management decision making handling day to day reports. Market study, Footfall Analysis .3} Procurement Department: Monitor for the supply of products & services essential for my company operations. To strategically formulate most cost-effective deals and suppliers. My all time goal is to discover the best ways to minimize my procurement expenses so that the company can invest in its growth & people. Show less

*Manage a full-service department of 96 staff members encompassing Ordering; Production; Packaging; Ware house and Sales.*Define SOP's for each department with successful implementation of all the process as agreed by all the departments. Which further Streamlined processes and procedures so that all service levels were met with regard to internal and external customer expectations.*Acted as escalation point for team to resolve critical customer service issues.* Effective negotiator… Show more *Manage a full-service department of 96 staff members encompassing Ordering; Production; Packaging; Ware house and Sales.*Define SOP's for each department with successful implementation of all the process as agreed by all the departments. Which further Streamlined processes and procedures so that all service levels were met with regard to internal and external customer expectations.*Acted as escalation point for team to resolve critical customer service issues.* Effective negotiator able to achieve win-win outcomes by doing research on old requirements based on costs and point-to-point destination procedures resulting in a 45% cost reduction.*Proven ability to manage multiple tasks, projects, and assignments simultaneously.*Responsible for Location Finalization in terms of Expansion.*Responsible for innovation & cost effective ideas to manage Marketing.*Responsible for Enhancing Sales of the Company.*Responsible to Generate 10% on monthly basis on the bottom line. Show less

 Successful recruitment done & line Manager of 34 Co-Workers in my Team. Monitoring STORE KPI’s to formulate it with an Action Plan. Key Performance Indicators, Variance Analysis, etc. to enable management decision making handling day to day reports. Visit different departments of the business to study the business day to day requirements & recommend cost-effective solutions and get common agreement before implementation. Transferring know how of Delft training to the New… Show more  Successful recruitment done & line Manager of 34 Co-Workers in my Team. Monitoring STORE KPI’s to formulate it with an Action Plan. Key Performance Indicators, Variance Analysis, etc. to enable management decision making handling day to day reports. Visit different departments of the business to study the business day to day requirements & recommend cost-effective solutions and get common agreement before implementation. Transferring know how of Delft training to the New batch about IKEA CONCEPT; by the new way of training in European style. Super user of SAP. Liaises with the stakeholders to develop SOP’s of the business in line with the Audit requirements, In-charge of Testing and Implementation process. Finalizing Sales SOP’s for successful start of the New IKEA Store on 15.3.11 Monitoring budget, P&L, Setting Monthly Targets and cost managing. Keeping a track on daily Budgets & Controlling the P&L.  Customer Service / Duty Manager. Promoting and encouraging a customer-focused culture throughout the store; to maintain a diverse environment all time. Periodic responsible as Duty Manager for the full store. Show less