Shakeem Robinson Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

Brand Ambassador- Educated and coached Convenience Store Retailers and staff on the benefits and technology of Vype e-cigarettes. To recognize buying queues and opportunities for recommending the product- Merchandising displays to adhere to current planograms Pop-up Sales Specialist- Interacted directly with the public in Convenience Store Retailers within a strict legal framework in order to introduce smokers to vaping and convert them e-cigarette users.

Calgary, Alberta, Canada

- Led team members to meet and exceed Key Performance Indicators in Contact Centre efficiency ensuring optimal Average Speed to Answer for clients- Taught team members to understand the purpose of the client’s request and assess underlying client needs in order to contribute to sales objectives and client financial well-being- Enhanced client conversations to enrich customer experience delighting them the first time, every time!

Calgary, Alberta, Canada

- First point of support for front line team members assisting with: - Timely, accurate information and solutions to contribute to favorable customer experience Completing complex tasks, supervisor overrides and first tier client escalations. - Preventing losses through the assessment of risk and ability to recover assets - Coaching team members to improved customer experience adhering to established quality assurance norms and best practices

Calgary, Alberta, Canada

- Primary point of contact for clients of ATB Financial over the telephone and via the online banking secure message platform.- Responded to client requests clarifying their inquiries regarding their banking transactions and online support.- Highlight was being ranked within the top 10 out of 85 Team Members the final 3 months prior to promotion to Experience Support Specialist