Shakenia Smith Lester Email & Phone Number

Atlanta, Ga, Us

Chandler, Arizona, Us

Chandler, Arizona, Us

Chandler, Arizona, Us

Irvine, Ca, Us

Oakland, California, Us

• Partner with the Executive Account Manager to create and execute strategic account plans that optimize our opportunities to increase member retention and growth in our assigned book of business. • Establish and maintain strong client relationships with employer groups (>1,000 eligible employees) to achieve membership and enrollment goals. • Develop project plans to track and monitor the milestones and tasks for our strategic account plans.• Serve as liaison between internal KP stakeholders (i.e. Workforce Health, CSC, Benefits Admin, Member Services, etc.) and our external client contacts.• Prepare and deliver effective presentations to existing and prospective members, employer groups, and benefit officers.• Coordinate open enrollment activities and develop year round wellness engagement strategies.• Collaborated with Marketing Communications team to develop group specific marketing materials for employer groups and their employees.

Oakland, California, Us

• Effectively managed the renewal process for several key 2015 renewal accounts in the absence of the Account Manager.• Established strong client relationships with employer groups by successfully facilitating the renewal process, coordinating wellness projects, and proactively participating in account meetings.• Assisted the Account Managers with strategies to increase member retention and growth.• Coordinated and conducted open enrollment meetings, health/wellness fairs, and communication activities for large employer groups. • Managed day-to-day account activities including member and employer customer service, handling service issues, communicating resolutions, and reviewing renewal benefit confirmations.

Oakland, California, Us

Conducted open enrollment meetings for the Large Group segment which included presentations, answering questions and interpreting benefits for potential and existing members to increase membership and market share.

Oakland, California, Us

• Prepared and submitted documents to the Institutional Review Board (IRB) for project compliance and approval. • Developed project timelines, informed consent forms, telephone scripts, procedure manuals and tracking systems based on project requirements.• Reviewed protocols and approved financial invoices for sponsored projects.• Coordinated and developed quality assurance procedures, monitored data collection and data transfers to ensure compliance with all Human Subjects and HIPAA rules.• Supervised project staff (i.e. Research Assistants, students and Research Nurses) to ensure projects are on track for completion, on time and within budget.

Woonsocket, Ri, Us

• Assisted the store manager with all aspects of store operations.• Provided top notch customer service to ensure excellent customer experience. • Controlled financial transactions including cash handling, reconciliation and deposits, and analysis. • Supervised and managed 20- 25 store employees in a sales oriented retail environment.• Managed merchandise and position products throughout the store to maximize sales and profits.

Oakland, California, Us

• Served as the project leader developing and implementing various health care products. • Gathered and documented business requirements.• Created and monitored the work breakdown structures ensuring cross functional teams met and completed action items on time and within budget.• Tracked and communicated the project status updates to management via status reports, dashboards and PowerPoint presentations.• Developed policy and procedure and job-aid training manuals.• Designed and customized materials for annual benefit training that reduced customer complaints. • Performed initial and final review of marketing materials and collateral for quality and accuracy. • Selected and recognized by Senior Leadership for preparing and analyzing GeoAccess© geographical reports for a special project which retained our largest customer.• Identified the market trends and analyzed the competitor’s benefits to establish benchmarks for benefit offerings.• Conducted research and provided strategic analysis for the annual bid preparation for the Medicare and Federal Employees Health Benefits Plan (FEHBP) bids.• Managed the relationship and served as the liaison with outside vendors in the offering of dental services to FEHBP and Senior Advantage members.• Developed and implemented the renewal and new benefits products and programs for FEHBP and Medicare members that increased customer satisfaction and membership.

Oakland, California, Us

• Managed individual Request for Proposals (RFPs) and Request for Information (RFIs) from prospective and existing clients, and large broker/consultants to translate health benefits and contract language in the proposals and subsequent communications.• Coordinated the proposal responses for large RFPs creating a seamless process from inception to completion.• Worked closely with the internal Sales and Account Management Teams as well as other Subject Matter Experts (SMEs) to retain and establish new business by streamlining each proposal to fit the client’s needs.• Solely accountable for the quality and accuracy of all responses of the final RFP project including research and production within the client’s timeline.• Developed GeoAccess© geographical reports and maps for internal and external customers to determine accessibility of health care networks.

Master Of Science Administration (Msa), Health Services Admin

Business

Bachelor Of Business Administration, Finance