Shakera Roberson Email & Phone Number

• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system.• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.• Clearly communicates information about ChenMed clinical personnel to patients and other individuals.• Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.• Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.• Participates in daily and weekly huddles to provide details on patients.• Maintains the confidentiality of patients’ personal information and medical records.• Reviews patients’ personal and appointment information for completeness and accuracy.• Transmits correspondence by mail, email or fax.• Performs other duties as assigned and modified at manager’s discretion.

Greet patients and hand out forms• Keep appointment calendar and other schedules• Transcribe doctor’s orders• Maintain medical charts and graph vital signs• Issue or locate documents (birth/death certificates, discharge notes etc.)• Update databases with patient information• Collaborate with medical and non-medical staff• Order supplies when neededUndertake other duties as assignedCoordinate and prioritize tasks, maintaining daily flow of the unit in a complex, rapidly changingenvironment• Communicate with staff, families, and other departments utilizing effective communication skills• Effectively coordinate communications involving incoming calls, pages and nurse call light system• Coordinate admissions, discharges and transfers of patients and maintains medical records and releaseof information forcontinuation of care• Effectively manage various administrative tasks such as entering patient charges, ordering supplies,and other duties asassigned• Demonstrate a high level of attention to detail which is critical when dealing with patient care• Recognize possible issues and acts proactively to avoid a negative impact• Able to appropriately process the flow and events occurring within the unit