Shakil Jowad Rahim Email & Phone Number

Dhaka

• Designing and implementing business operations of Truck & Tickets Division• Establishing policies that promote company culture and vision• Overseeing operations of the Bus & Truck Division and the work of executives• Set comprehensive goals for performance and growth• Oversee daily operations of the tickets and truck division and the work of executives (Operations, Acquisitions, Sales, etc.)• Develop new products and platforms to meet market demand and customers need• Drive innovation across company with new initiatives aligning company vision and mission• Lead analytics and scientific methods, processes, and systems to extract knowledge or insights from data• Lead employees to encourage maximum performance and dedication• Evaluate performance by analyzing and interpreting data and metrics• Write and submit reports to the Managing Director in all matters of importance• Participate in expansion activities (acquisitions, corporate alliances etc.)• Manage relationships with partners/vendors

Dhaka

• Operate the company • Yearly target, sales strategy and revenue stream.• Running business development team• Develop the business plan and strategy.• Develop the product and market the product.• Managing network operation center, support and R&D team• Developing in-house contact center and IP Telephony solution named “INFOCALL”.• Running R&D team for developing contact center and IP Telephony software solution.• Provide Internet and data to the customers• Providing complete contact center solutions (Technical) to clients.• Providing complete IP Telephony, SMS, Audio and Video Conferencing Solutions• Providing complete Unified Communication Solutions to clients.• Providing Antivirus, managed services solutions• Foreseeing networking and IT technical planning.• Responsible for IT proposal management, requirement specification & analysis, and preparation of project proposal (PP).• To develop new services. Installation, maintenance and upgrading of servers and network equipment necessary for round-the-clock providing of current and new services.• Overseeing multiple projects, monitoring progress, resolving the technical issues and making corrections to meet the deadline. • Project Handling, Project Scheduling and Project Documentations.• Responsible for System Requirement Specification (SRS), Detail Design Document (DDD) for network deployment and implementation.• Handling any critical problems or issues of technical respect.• Office activities like handling vendors, spares, customer-call processing & perform any other management jobs as assigned by Management. • Playing a key role in formulating and implementing the IT policy & Budget.• Complying with OH&S requirements and a code of conduct to ensure a safe & enjoyable workplace.• Annually perform Capacity Reviews of all production systems, and recommend suitable upgrades if saturation is expected during next forecast period from marketing projections.

Dhaka

• Ensuring and administering of all web servers, load balancer, database and monitoring servers.• Ensuring Intranet, Internet security and access control.• Secure and Optimize Systems and Network design based on existing resources.• Foreseeing networking and IT technical planning.• Responsible for IT proposal management, requirement specification & analysis, and preparation of project proposal (PP).• To develop new services. Installation, maintenance and upgrading of servers and network equipment necessary for round-the-clock providing of current and new services.• Overseeing multiple projects, monitoring progress, resolving the technical issues and making corrections to meet the deadline. • Project Handling, Project Scheduling and Project Documentations.• Co-ordination and implementation of customer support activities including installation, testing, support, training, inventory control etc. • Responsible for System Requirement Specification (SRS), Detail Design Document (DDD) for network deployment and implementation.• Handling any critical problems or issues of technical respect.• Office activities like handling vendors, spares, customer-call processing & perform any other management jobs as assigned by Network Manager.• Preparing System Operational Procedure (SOP) which was to be handed over after completion of project.• Ensuring Internet security and maintenance of data, mails, network, hardware and software.• To organise customer seminars and demonstrate on our company’s software and services.• Work for R&D with System Administration team. • Designing, Implementing and improving system security with active vulnerability assessment and remediation that enables secure configuration and data, access control at the device level.• Monthly Security Auditing, Compliance, and Reporting.• Run the sales team, meet the sales target.• Run the sales team, meet the sales target

House 90, Road 5, Block F, Banani, Dhaka - 1213, Bangladesh

Summary of Responsibilities:• Managing network operation Center, support and R&D team• Developing in-house contact Center and IP Telephony solution named “OneXchange”.• Running R&D team for developing contact Center and IP Telephony software solution.• Providing complete contact Center solutions (Technical) to clients.• Providing complete IP Telephony, SMS, Audio and Video Conferencing Solutions• Providing complete Unified Communication Solutions to clients.• Foreseeing networking and IT technical planning.• Responsible for IT proposal management, requirement specification & analysis, and preparation of project proposal (PP).• To develop new services. Installation, maintenance and upgrading of servers and network equipment necessary for round-the-clock providing of current and new services.• Overseeing multiple projects, monitoring progress, resolving the technical issues and making corrections to meet the deadline. • Project Handling, Project Scheduling and Project Documentations.• Co-ordination and implementation of customer support activities including installation, testing, support, training, inventory control etc. • Responsible for System Requirement Specification (SRS), Detail Design Document (DDD) for network deployment and implementation.• Handling any critical problems or issues of technical respect.• Installation, Configuration & Implementation of a proposed Network.• Office activities like handling vendors, spares, customer-call processing & perform any other management jobs as assigned by Network Manager.• Ensuring Internet security and maintenance of data, mails, network, hardware and software.• Work for R&D with System Administration team. • Designing, Implementing and improving system security with active vulnerability assessment and remediation that enables secure configuration and data, access control at the device level.

Dhaka, Bangladesh

• Ensuring and administering of all servers on Linux and network of corporate and contact centers.• Providing complete contact center solutions (Technical) to clients.• Ensuring Intranet, Internet security and access control.• Secure and Optimize Systems and Network design based on existing resources.• Responsible for IT proposal management, requirement specification & analysis, and preparation of project proposal (PP).• To develop new services. Installation, maintenance and upgrading of servers and network equipment necessary for round-the-clock providing of current and new services.• Project Handling, Project Scheduling and Project Documentations.• Co-ordination and implementation of customer support activities including installation, testing, support, training, inventory control etc. • Responsible for System Requirement Specification (SRS), Detail Design Document (DDD) for network deployment and implementation.• Handling any critical problems or issues of technical respect.• Installation, Configuration & Implementation of a proposed Network.• Office activities like handling vendors, spares, customer-call processing & perform any other management jobs as assigned by Network Manager.• Preparing System Operational Procedure (SOP) which was to be handed over after completion of project.• Ensuring Internet security and maintenance of data, mails, network, hardware and software.• Work for R&D with System Administration team. • Designing, Implementing and improving system security with active vulnerability assessment and remediation that enables secure configuration and data, access control at the device level.• Playing a key role in formulating and implementing the IT policy & Budget.• Annually perform Capacity Reviews of all production systems, and recommend suitable upgrades if saturation is expected during next forecast period from marketing projections. Provide half-yearly updates & also prior to a major upgrade or new project.

Dhaka

Summary of Responsibilities:• Designing, Implementing and improving system security with active vulnerability assessment and remediation that enables secure configuration and data, access control at the device level.• Performance Tuning and Monitoring of Systems and Network.• Foreseeing System, Networking and IT technical planning.• Secure and Optimize Systems and Network design and planning for implementation.• Responsible for IT Infrastructure and Data center planning, requirement specification & analysis, and preparation of project proposal (PP).• Playing a key role in formulating and implementing the IT policy & Budget.• Provide support and guideline to senior and junior technical specialists which are required concerning the technical aspects of their deliverables.• Designed and implemented firewalls, anti-spam/anti-virus and intrusion detection as well as response systems for numerous content provider.• Monthly Security Auditing, Compliance, and Reporting.• Complying with OH&S requirements and a code of conduct to ensure a safe & enjoyable workplace.• Annually perform Capacity Reviews of all production systems, and recommend suitable upgrades if saturation is expected during next forecast period from marketing projections. Provide half-yearly updates & also prior to a major upgrade or new project.• Project Handling, Project Scheduling and Project Documentations.• Office activities like handling vendors, spares, user-call processing & perform any other management jobs as assigned by Management.• Preparing System Operational Procedure (SOP) and need to hand over after complete the project.

Dhaka

Summary of Responsibilities:• Ensuring Intranet, Internet security and access control.• Secure and Optimize Systems and Network design based on existing resources.• Foreseeing networking and IT technical planning.• Responsible for IT proposal management, requirement specification & analysis, and preparation of project proposal (PP).• To develop new services. Installation, maintenance and upgrading of servers and network equipment necessary for round-the-clock providing of current and new services.• Overseeing multiple projects, monitoring progress, resolving the technical issues and making corrections to meet the deadline. • Working with a team of senior and junior technical staff and providing support and guidance if necessary.• Project Handling, Project Scheduling and Project Documentations.• Co-ordination and implementation of customer support activities including installation, testing, support, training, inventory control etc. • Responsible for System Requirement Specification (SRS), Detail Design Document (DDD) for network deployment and implementation.• Handling any critical problems or issues of technical respect.• Ensuring Internet security and maintenance of data, mails, network, hardware and software.• To monitor all servers and routers as well as whole network infrastructure of the ISP.• To develop and maintain the web server hosted in USA.• To organise customer seminars and demonstrate on our company’s network infrastructure.• Design and installation of additional servers/network equipment for the greater territorial scope, providing services to new customers, secure and optimize systems and network design based on existing resources.• To analyse and provide solutions for corporate clients.• Work for R&D with System Administration team. • Create and block dial up account, refill the prepaid account and change password.• Engage in Radio-Net client configurations if requested by Corporate Support Manager.

Master Of Science, Applied Physics & Electronics

Activities and Societies: Cricket and Football Team Member

Bachelor Of Science, Applied Physics & Electronics

Activities and Societies: Cricket and Football Team Member

Higher Secondary Certificate (H.S.C), Science

Activities and Societies: Cricket Team Member

Secondary School Certificate (S.S.C), Science

Activities and Societies: Cricket, Football team member