Job Responsibilities as a Support Editor:• Checking Compliance with media, law, and ethical guidelines for various distribution media channels.• Checking Press Release Compliance and Publication of various articles and Press Releases.• Verify facts, ensure readability and understanding of the content for the reader and check for grammatical, spelling, or punctuation errors.• Resolving daily routine queries and performing daily routine activities.• Maintaining project campaign for Press Release Social Media distribution via Jira Software.• Communication with various departments and account managers regarding Press releases, articles, social media, and Invoices.• Oversee layout (artwork, design, photography) and check content for accuracy and errors• Internal and external communications with various clients and Account managers via email/outlook and skype.Job Responsibilities as a Billing Officer:• Tailor the invoices based on company needs for various clients• Processing of E-bills, invoices/debit, and credit notes• Recording transactions such as income and outgoings, and posting them to various accounts. • Create and Send an Invoice via email or draft, make partial payments, record payments • Link Bank accounts Credit Cards and other payment methods• Verification of transactions recorded and processing payments.• Reconciliation of entries into the system. • Maintain an accurate record of financial transactions in live sheets and the internal system.• Confirmation of payments received through direct payments, PayPal, credit card, and wire transfers.• Generate Reports and see how your business is doing• Management of various sale deals in CRM in accordance with Zoho books, confirmation of payments received with deals involved, and further closing deals by providing coupons and discounts in compliance with various discount policies.

• Monitor all operations that affect the quality of books including book covers, inners, and promotion materials.• Supervise and guide inspectors, technicians, and other staff• Assure the reliability and consistency of production by checking processes and the final output of work.• Working with multiple departments including editors, designers, marketing, and developers.• Report all malfunctions to production executives to ensure immediate action• Facilitate proactive solutions by collecting and analyzing quality data, filling live sheets, and using multiple software such as adobe photoshop, adobe acrobat, Microsoft office, etc.• Review current standards and policies of publication and ensure all legal standards are met.• Internal and external communications with various clients and Account managers via email/outlook and skype.• Keep records of quality reports, statistical reviews and relevant documentation• Communication with internal and external quality assurance officers during work hours to maintain a proper channel.*** Trained more than 40 candidates during this job and achieved a target to meet the company's needs.

• Manage large amounts of incoming phone calls• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid, and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policies

• Overseeing clerical tasks, such as sorting and sending mail.• Keeping an inventory of office supplies and ordering new materials as needed.• Updating paperwork, maintaining documents, and word processing.• Creating, maintaining, and entering information into databases.• Performing general office clerk duties and errands.• Answering phone calls, taking and delivering messages.• Ensuring the office runs smoothly.• Organize office and assist associates in ways that optimize procedures.• Sort and distribute communications in a timely manner.• Create and update records ensuring accuracy and validity of the information.• Coordinate with other departments to ensure compliance with established policies.• Maintain trusting relationships with suppliers, customers, and colleagues.

• Assist and contribute to the team!• Contribute to day-to-day work at the organization• Helping customers choose the right financial product.• Managing customer complaints and solving problems.• Assisting a colleague with relevant tasks; attending client visits; organizing part of a training course, workshop or lecture; and testing products or tools• Job shadow, looking at all the activities in the bank.• Checking of daily routine activities.• Checking of daily checks, deposit slips, and bank receipts.• Sending bank statements via post letters to clients • Working with team and building Network.• Project completed and Internship report submitted

• Assist and contribute to the team!• Contribute to day-to-day work at the organization• Helping customers choose the right financial product.• Managing customer complaints and solving problems.• Assisting a colleague with relevant tasks; attending client visits; organizing part of a training course, workshop or lecture; and testing products or tools• Job shadow, looking at all the activities in the bank.• Checking of daily routine activities.• Checking of daily checks, deposit slips, and bank receipts.• Sending bank statements via post letters to clients • Working with team and building Network.• Project completed and Internship report submitted