Shakeel Syed Email & Phone Number

Greater Chicago Area

As the program manager, I am responsible for leading one of the largest initiatives to build cloud data warehouse capabilities for many of the large financial institutions.

Greater Chicago Area

Responsible for providing support and implementing products and services that are highly customized, complex, technical, and expensive. Key achievements: Oversaw the execution of numerous large-scale data lake projects for the top 10 financial institutions in the United States.Responsible for overseeing the management of accounts for one of the largest financial institutions.I am responsible for leading the implementation of a data enrichment enterprise solution.

Greater Chicago Area

Responsible for working with the Global Technology team and product managers in the U.S. marketplace. Developed the roadmap and launched new products in international markets like Canada, India, Asia-Pacific, Latin America, and Africa.Contributed to the launch of a new product (Data Visualization Tool) in the Canadian market and led the development of a new scoring solution in the Indian market.Additional Details:Supervise and guarantee that the platform/product development queue and process is transparent. Additionally, accountable for the delivery and deployment plan for the global solution suite.Ensure that international platforms and solutions are successfully launched and adopted, and drive ongoing efficiency and profitability gains.Support technical initiatives and implementations of developing technical frameworks and mechanisms that support strategic business needs and goals optimally.The responsibility is to make sure that new platforms/tools/capabilities are adopted by many countries and to aid in the localization of global solutions as needed. Helps the CoE and regional product owners/teams achieve revenue plans and prioritizes product development when necessary.

Greater Chicago Area

- Managed team of Customer Support Consultants (CSC) to handle customer interaction in obtainingrequirements for custom event-based solutions- Led team of Technical Architectures, managing complex, sophisticated, and new idea projects,moreover, allocating resources to ongoing projectsLead triage on production issues and troubleshoot/brainstorm ideas for resolution- Managed Solution Review Board for new batch product ideas with cross-functional production and ITteams- Developed accurate development estimates and draft project resource plans and timelines-Mentor associates to take on leadership roles and help them create and manage their performanceimprovement plans- Led Solutions and data consulting team, responsible for developing new products and processes, as well as data integrity in the batch fulfillment space. The solutions team is bifurcated into Solutions design and technical solutions. The former works with the internal and external customer to develop batch products using TransUnion’s database of 400+ Million consumers and the technical team for providing tools for 80 person production team to enable expedited and standard deliveries of over 300 different deliveries per month. The data analysis team is responsible for data quality of daily builds as well as leading investigations from customers, Compliance, Legal and external regulators- Led a team of cross-functional resources to migrate one of the top 5 customers from mainframeEnvironment to open system environment. In the migration process, managed accurate andcurrent project plan, testing methodologies, and multiple client deliverables.

Greater Chicago Area

- Led operations team to manage/support delivery and maintenance of credit event-based solution- Interacted with external customers to manage requirements gathering and implementation of custom solutions- Helped resources who worked with internal IT group in translating customer requirements into high and low-level designs- Distributed resources to perform user acceptance testing and implementation of final custom solution- Oversaw resources who delivered 24/7 customer support for implemented solutions

- Managed internal and external customers relationship, ensuring that group is responsive, and understands the customer's needs- Provided customer dates within the SLA while reacted effectively to requests that were outside the SLA by providing delivery dates quickly- Used extensive knowledge of TransUnion Batch and Online Systems to communicate with internal and external customers- Applied advanced technical knowledge to analyze and evaluate recommended solutions to ensure that the new processes are tested and implemented in the most efficient manner- Worked with global resources in the off-shore relationship, identifying additional opportunities for effective utilization of off shore resources

Greater Chicago Area

- Brainstormed and built new event-based solutions for Mainframe Batch application. New solutions resulted in yearly revenue of about $20MM- Implemented new custom event-based solutions by designing, developing and/or deploying based on a customer's requirements- Provided round-the-clock support for implemented event-based solutions- Helped with the growth of new solutions by attending sales and customer meetings and conference calls

Greater Chicago Area

-Worked in Customized Model Development as technical analyst that programs and supports models for Batch and On-line applications-Responsible for refining the requirements and coding in ANCI C, C++ with SQL models for mainframe batch and On-line applications.

Greater Chicago Area

- Maintained customer needs and solid working relationships by using subject matter expertise- Supervised several major client activities from requirement gathering to implementing final solution- Provided support to production team and sales associates by utilizing current and future process improvement initiatives- Applied advanced technical knowledge to analyze and evaluate recommended solutions to ensure that the new processes are tested and implemented in the most efficient manner- Completed feasibility studies that included research, analysis and recommendations to management- Participated in developing and testing several new cost effective processes as well as streamlining the existing processes- Developed new training materials and conducted training for both customers and employeesSolved complex customer problems by leading team brainstorming sessions

Greater Chicago Area

- Created templates and tools for standard business correspondence as well as prepared and presented complex diversified subject matter in a logical manner- Created timelines and cost estimates for ad-hoc and standard projects- Conducted research in response to customer and management inquiries

Greater Chicago Area

- Attended database and technical training to obtain skills necessary to perform efficiently in mainframe environment and credit industry- Organized various job tasks under direct supervision- Followed and learned basics of the quality control and auditing procedures