Shakti Kumar Email & Phone Number

Dubai, Ae

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Product Manager at CTD Technology, a SaaS company that offers end-to-end hyper automation solutions using robotics, AI, chatbots, and more.- Managed multiple products, including HRMS, Chatbot, Ticketing Tool, Assessment, and Career Portal, from ideation to launch, driving product enhancements and differentiation based on market research, customer feedback, and business objectives.- Led cross-functional teams of 22 resources, collaborating with engineering, design, sales, marketing, and support to deliver user-friendly, high-performance, and scalable products that met customer satisfaction and business case goals. - Converted PaaS products into SaaS modules, set pricing strategies, developed business cases, defined product vision and roadmap, gathered and prioritised market/customer requirements, and acted as the customer advocate.- Worked with international clients in the Middle East and Canada, handling requirement gathering, business deals, and cloud implementations. - Led technical/solution architecture discussions and product discovery phases for new products.

Bengaluru, Karnataka, India

Vasy POS is a widely regarded cloud-oriented POS software for retail management across India. It incorporates inventory management, customer loyalty, and many other features. Its cloud-based system boosts your growth by giving you access to your data anywhere at any time.Responsibilities:- Developed and executed product roadmap, strategy, and planning.- Aligned product vision with leadership and managed scrum team backlogs for optimal business value.- Oversaw the implementation of VasyERP for merchants, ensuring a smooth onboarding process.- Conducted direct ERP software product marketing and gathered customer feedback for product enhancements.- Engaged in real-time conversations with customers and prospects to understand their needs.- Managed the soft launch of VasyERP for Jio Prime merchants, incorporating their feedback into product updates.- Trained ground support officers and team leaders across India for merchant onboarding with VasyERP.- Directed sales and marketing efforts for the VasyERP product, driving growth and market penetration.- Collaborated with the business team to prioritize feature updates based on strategic importance.- Managed multiple projects concurrently, delivering increased value to customers.- Partnered with business stakeholders to define a product strategy focused on scalability, reliability, performance, and cost-efficiency.

Bengaluru, Karnataka, India

* Provide visionary leadership and strategic planning for Sulids Solutions.* Develop and communicate a clear strategic roadmap for the SaaS platform development.* Serve as the primary point of contact for NDH Care, maintaining strong client relationships.* Gather feedback from NDH Care and ensure the SaaS platform meets their expectations.* Oversee the end-to-end project lifecycle and manage project budgets effectively.* Allocate resources, mitigate risks, and resolve issues that arise during the project.* Foster a culture of collaboration, accountability, and continuous improvement within the team.* Provide mentorship and guidance to team members to help them grow professionally.* Establish and enforce best practices, standards, and quality assurance processes.* Stay informed about healthcare regulations and ensure platform compliance.* Identify opportunities to expand Sulids Solutions' presence in the healthcare market.* Collaborate with sales and marketing teams to develop compelling value propositions.* Explore partnerships with other healthcare organizations to enhance the platform's value proposition.

Bengaluru, Karnataka, India

As a Customer Relations Officer (CRO) at Blackbuck, my role was pivotal in maintaining strong relationships with customers within the trucking industry. Here are some of the key responsibilities I had:- CRM Excellence: Fostered strong customer relationships to boost satisfaction and loyalty.- Client Support: Addressed customer inquiries and resolved issues to ensure seamless service.- Account Management: Oversaw customer accounts, ensuring accurate records and feedback tracking.- Insightful Feedback Analysis: Analyzed customer feedback to identify improvement opportunities.- Efficient Problem Resolution: Collaborated across departments to swiftly resolve customer disputes.- Retention Strategies: Developed initiatives to retain customers and enhance loyalty.- Data-Driven Reporting: Compiled reports on customer metrics to inform strategic decision-making.

Ahmedabad, Gujarat, India

“A study on performance of fortune besan with reference to RFS (Retailer format stores)

Master Of Business Administration - Mba, Marketing/Marketing Management, General, 7.8 Cgpa

Activities and Societies: Campus ambassador for Nestle India.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Education record

Geography