Shalev Osher Email & Phone Number

Ramat Gan, Tel Aviv District, Israel

➜Collaborated with Development and DevOps on issues, configurations features using Jira➜ Provided support to VIP and regular-sized clients regarding all of the company's products and features including call centers, API integrations (using Kibana) networking, Amazon Web Services (AWS)➜Performed QA on features and servers requested by the Development and the DevOps departments➜Provided technical support to Tier 1 experts on complicated issues and configurations ➜Created and designed a troubleshooting tool alongside the Development department to assist the technical support Tier 1 team to deal with more complex issues and to work more efficiently ➜Troubleshooted live issues on over 100 servers using PRTG to predict and prevent server problems➜Trained and supported end-users with software, hardware, and network standards and user processes

Ramat Gan, Tel Aviv District, Israel

➜Tech-support for telephone systems on cloud.➜Writing guides and presentations. giving apprenticeships and exercises.➜Dealing with complex issues for strategic customers.➜Managing our biggest clients accounts on the client site.➜Working with ASTERISK, SQL, along-side with IT, engineering and development departments. Controlling productivity reports, and monitor interfaces.

Ramat Gan, Tel Aviv District, Israel

➜Analyzing existing VoIP networks and computer systems.➜Troubleshooting VoIP network issues.➜Analyzing and upgrading network security systems and protocols.➜Analyze customer requirements for advanced service products coordinate withbusiness firms and develop appropriate voice solutions.➜ Provide initial technical assistance to clients through calls, emails, or tickets.➜ Diagnose and troubleshoot technical issues reported by clients.➜ Create and manage support tickets, escalate unresolved issues, and communicate updates to clients.

➜ Executed QA tests within Sagemcom LAB for Altice (HOT) company's products, primarily focusing on set-top boxes.➜ Performed daily quality assurance testing of set-top boxes to ensure adherence to predetermined standards andspecifications.

North District, Israel

➜ Performed vehicle treatments and utilized test equipment to ensure optimal functionality.➜ Removed and installed vehicle assemblies in accordance with established procedures and safety protocols.